1.4 and cant boot "The OctoPrint server is currently not running"

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1

What is the problem?
The OctoPrint server is currently not running error on connecting

What did you already try to solve it?
Verify that the process is running: ps -ef | grep -i octoprint | grep -i python should show a python process= NO Output

  • You might also want to try if you can restart the server (if no obvious error is visible): sudo service octoprint restart . = No Output

Logs (octoprint.log, serial.log or output on terminal tab at a minimum, browser error console if UI issue ... no logs, no support!)

2020-03-06 20:01:45,371 - octoprint.plugin.core - ERROR - Error loading plugin logging
Traceback (most recent call last):
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/plugin/core.py", line 937, in _import_plugin
    module = _load_module(module_name, spec)
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/plugin/core.py", line 71, in _load_module
    return imp.load_module(name, f, filename, details)
  File "/home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/logging/__init__.py", line 10, in <module>
    from octoprint.server import NO_CONTENT
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/server/__init__.py", line 26, in <module>
    from octoprint.server import util
ImportError: cannot import name util
2020-03-06 20:01:45,460 - octoprint.plugin.core - ERROR - Error loading plugin pluginmanager
Traceback (most recent call last):
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/plugin/core.py", line 937, in _import_plugin
    module = _load_module(module_name, spec)
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/plugin/core.py", line 71, in _load_module
    return imp.load_module(name, f, filename, details)
  File "/home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/pluginmanager/__init__.py", line 14, in <module>
    from octoprint.server.util.flask import no_firstrun_access, with_revalidation_checking, check_etag
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/server/__init__.py", line 26, in <module>
    from octoprint.server import util
ImportError: cannot import name util
2020-03-06 20:01:45,638 - octoprint.plugin.core - ERROR - Error loading plugin softwareupdate
Traceback (most recent call last):
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/plugin/core.py", line 937, in _import_plugin
    module = _load_module(module_name, spec)
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/plugin/core.py", line 71, in _load_module
    return imp.load_module(name, f, filename, details)
2020-03-06 20:01:43,920 - octoprint.startup - INFO - ******************************************************************************
2020-03-06 20:01:43,922 - octoprint.startup - INFO - Starting OctoPrint 1.4.0rc5
2020-03-06 20:01:43,923 - octoprint.startup - INFO - ******************************************************************************
2020-03-06 20:01:43,973 - octoprint.util.connectivity_checker - INFO - Connectivity changed from offline to online
2020-03-06 20:01:44,703 - octoprint.startup - INFO - Blacklist processing done, adding 1 blacklisted plugin versions: roomtemp (any)
2020-03-06 20:01:44,886 - octoprint.plugin.core - INFO - Loading plugins from /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins, /home/pi/.octoprint/plugins and installed plugin packages...
2020-03-06 20:01:45,307 - octoprint.plugin.core - ERROR - Error loading plugin action_command_prompt
Traceback (most recent call last):
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/plugin/core.py", line 937, in _import_plugin
    module = _load_module(module_name, spec)
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/plugin/core.py", line 71, in _load_module
    return imp.load_module(name, f, filename, details)
  File "/home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/action_command_prompt/__init__.py", line 9, in <module>
    from octoprint.server import user_permission
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/server/__init__.py", line 91, in <module>
    from octoprint.printer.standard import Printer
EOFError: EOF read where object expected
2020-03-06 20:01:45,347 - octoprint.plugin.core - ERROR - Error loading plugin appkeys
Traceback (most recent call last):
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/plugin/core.py", line 937, in _import_plugin
    module = _load_module(module_name, spec)
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/plugin/core.py", line 71, in _load_module
    return imp.load_module(name, f, filename, details)
  File "/home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/appkeys/__init__.py", line 16, in <module>
    from octoprint.server.util.flask import restricted_access, no_firstrun_access
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/server/__init__.py", line 26, in <module>
    from octoprint.server import util
ImportError: cannot import name util

Additional information about your setup (OctoPrint version, OctoPi version, printer, firmware, browser, operating system, ... as much data as possible)

2

Sounds like some files aren't where they're supposed to be.

which octoprint

ls -l /home/pi

sudo find / -name octoprint 2> /dev/null # Let that run
3 

pi@octopi:~ $ which octoprint
pi@octopi:~ $
pi@octopi:~ $ ls -l /home/pi
total 16
drwxr-xr-x 10 pi pi 4096 Jan 30  2019 mjpg-streamer
drwxr-xr-x  2 pi pi 4096 Mar  6 20:19 OctoPrint
drwxr-xr-x  7 pi pi 4096 Feb 13 03:27 oprint
drwxr-xr-x  2 pi pi 4096 Jan 29  2019 scripts
pi@octopi:~ $
pi@octopi:~ $ sudo find / -name octoprint 2> /dev/null
[sudo] password for pi:
/etc/default/octoprint
/etc/init.d/octoprint
/home/pi/oprint/lib/python2.7/site-packages/octoprint
/home/pi/oprint/bin/octoprint
4

Okay, so OctoPrint is where it's supposed to be (in the virtual environment folder called ~/oprint) rather than being installed globally.

You might consider taking this advice and then trying a second upgrade attempt.

5

That didn't work, I just gave up and blew it away for a new install. Probably better that way anyways, been a ton of code changes since the first install and it should run better.

1 Like
6

Did the new install work for you? I am having the same issue with a new install.