What is the problem?
My Ender 3 V2, X, Y and Z axis won't move after my first attempt to print using Octoprint - although the motors make a small humming noise when called for.
After uploading a print file, I selected it and said print and after a second, I realized my printer wasn't doing anything. I checked the printer, it was frozen and I couldn't manually stop the print so, I turned it off.
Error message from Octoprint: WARNING - Received an error from the printer's firmware: Printer halted. kill() called!
What did you already try to solve it?
Disconnected Raspberry Pi 4 4gb from my Ender 3 V2 printer and restarted the printer and tried to print the same thing from an SD card but it immediately got stuck again.
Tested manually moving X, Y and Z from the LCD - none of them move but still make a small jolt and then a quiet humming noise when called upon.
Auto-home locks up the system and needs to be re-booted after.
Tested disabling and re-enabling steppers. - While disabled I am able to move all the axis but I am not after I try to use the move command on any axis.
Checked my transmission ratios which were: X: 80, Y:80, Z:400, E:93
All Max Speeds: Everything well above 0
All Max Accelerations: Everything well above 0
All Corner Speeds: all well above 0
Did the reset option on my printer
I tried updating to my firmware from 1.0.1 to 1.1.2 from Creality's website but that didn't work so I reverted back to 1.0.1.
Re-connected to Octoprint and ran M503 and got this:
Recv: echo: G21 ; Units in mm (mm)
Recv: echo:Filament settings: Disabled
Recv: echo: M200 D1.75
Recv: echo: M200 D0
Recv: echo:Steps per unit:
Recv: echo: M92 X80.00 Y80.00 Z400.00 E93.00
Recv: echo:Maximum feedrates (units/s):
Recv: echo: M203 X500.00 Y500.00 Z5.00 E25.00
Recv: echo:Maximum Acceleration (units/s2):
Recv: echo: M201 X500.00 Y500.00 Z100.00 E1000.00
Recv: echo:Acceleration (units/s2): P<print_accel> R<retract_accel> T<travel_accel>
Recv: echo: M204 P500.00 R1000.00 T1000.00
Recv: echo:Advanced: B<min_segment_time_us> S<min_feedrate> T<min_travel_feedrate> X<max_x_jerk> Y<max_y_jerk> Z<max_z_jerk> E<max_e_jerk>
Recv: echo: M205 B20000.00 S0.00 T0.00 X10.00 Y10.00 Z0.30 E5.00
Recv: echo:Home offset:
Recv: echo: M206 X0.00 Y0.00 Z0.00
Recv: echo:PID settings:
Recv: echo: M301 P28.72 I2.62 D78.81
Recv: echo: M304 P462.10 I85.47 D624.59
Recv: echo:Power-Loss Recovery:
Recv: echo: M413 S1
(Comparing that to someone else's results I noticed my units in Celsius / Fahrenheit units clarifier was missing from that 2nd line towards the top but I'm not sure if that's a problem)
Have you tried running in safe mode?
Did running in safe mode solve the problem?
Additional information about your setup
OctoPrint 1.5.3, OctoPi 0.18.0, Ender 3 V2, 1.0.1, Chrome, Windows 10 Pro, Webcam