What is the problem?
unable to connect to printer
What did you already try to solve it?
I have tried opening in safe mode as well as 5 different usb cables
Logs (syslog, dmesg, ... no logs, no support)
Additional information about your network (Hardware you are trying to connect to, hardware you are trying to connect from, router, access point, used operating systems, ...)
Hello @Joel_Rieker !
This is not a network issue. I moved it.
Please provide the systeminfo bundle and a bit more information about your OctoPrint setup.
browser.user_agent : Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36
connectivity.connection_check : 1.1.1.1:53
connectivity.connection_ok : True
connectivity.enabled : True
connectivity.online : True
connectivity.resolution_check : octoprint.org
connectivity.resolution_ok : True
env.hardware.cores : 4
env.hardware.freq : 1500.0
env.hardware.ram : 3959984128
env.os.bits : 32
env.os.id : linux
env.os.platform : linux
env.plugins.pi_support.model : Raspberry Pi 4 Model B Rev 1.4
env.plugins.pi_support.octopi_version : 0.18.0
env.plugins.pi_support.throttle_state : 0x0
env.python.pip : 20.3.3
env.python.version : 3.7.3
env.python.virtualenv : True
octoprint.safe_mode : True
octoprint.version : 1.7.2
systeminfo.generator : zipapi
i just got a raspberry pi 4b, installed the newest octoprint version and have tried several different usb ports on the pi as well as cables
That's not the systeminfo bundle
Click on the words for further assistance 
If you connect the printer t the PC with the USB cables you tested, does one make the usual USB connection sound?
If not, these cables are not suitable for data connection ore there is an issue with the USB port of the printer.
If I connect the printer to the computer can i check the connection in command prompt?
You may use pronterface for more connectivity checks, yes.
3D printers have a certain connection protocol and that program support it.
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