Can't get authorisation on OctoRemote

What is the problem?

When I try to log onto OctoRemote I get "Authorisation failed. Check API key

What did you already try to solve it?

I rescanned to API

Have you tried running in safe mode?


Did running in safe mode solve the problem?


Complete Logs

octoprint.log, serial.log or output on terminal tab at a minimum, browser error console if UI issue ... no logs, no support! Not log excerpts, complete logs.)


Additional information about your setup

Ender 5 Plus
Raspberry Pi4

Quite few information you gave us:

Please share the logs (as files) and what OctoPi and OctoPrint versions do you run?
Also is OctoPrint running Python 2 or Python 3?

I am using the latest versions of the Octos..... Python?? I'm new.... sorry

When you click the blue word logs you get information how to obtain the logs.

You can get system information at the lower left side of the OctoPrint web GUI


browser.user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76
connectivity.connection_ok: true
connectivity.enabled: true true
connectivity.resolution_ok: true
env.hardware.cores: 4
env.hardware.freq: 1500
env.hardware.ram: 3959984128
env.os.bits: 32 linux
env.os.platform: linux
env.plugins.pi_support.model: Raspberry Pi 4 Model B Rev 1.2
env.plugins.pi_support.octopi_version: 0.18.0
env.plugins.pi_support.throttle_state: 0x0
env.python.pip: 20.3.3
env.python.version: 3.7.3
env.python.virtualenv: true
octoprint.safe_mode: false
octoprint.version: 1.5.3
printer.firmware: Marlin Ver 1.70.2 BL (Creality3D)

octoprint.log (221.1 KB)

From here OctoPrint-Octoremote :

So this is the issue: You are running Python 3.7 and OctoRemote ends at Python 2.7

Thanks Eward.... how can i remotely check on my printer?
Also... my bed isn't heating, but my nozzle is?

You may check the heat bed connectors.

It is heating now....... temperamental :upside_down_face:

1 Like

Getting REALLY fed up.
Bed and nozzle heating up.
But not printing.
You have helped alot..... i dont want to waste your time

This is probably an issue with your printer or your printer's firmware and not OctoPrint. An issue we might be able to help you with, but not unless we have to extract every single piece of information with pliers from your nose.

Logs always are your friend. Enable serial.log, reproduce the issue, share the resulting log and octoprint.log. Try safe mode. Follow any links if you need to know more.

I am starting in safe mode.
Do you want me to supply the pliers? !!!!!!!!!!!!!!!

In Safe Mode it has heated and started to print.
What have I done wrong?

There may be a plugin interfering - if you go back to normal mode and the issue occurs still, then you need to hunt down the either bugged plugin, or maybe it is misconfiguration in a plugin.

Or, like you said earlier it could be tempremental due to bad connections or something on the printer.

Have a look if Octolapse is in simulation mode

1 Like

Ewald, Charlie..... I will try these suggestions.... but not today!!!! Tomorrow... yes. Many many thanks for using your time to help..... I might need more tomorrow :rofl::rofl: