Elegoo Neptune 4 Pro won't connect

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1

What is the problem?

I want to connect my Elegoo Neptune 4 Pro to OctoApp.
It keeps saying "testing connection to your printer" and doesn't continue.

What did you already try to solve it?

I also installed octoerverywhere plugin on my printer and connected the printer to Octoeverywhere. When I generate a http-url through octoeverywhere and enter it in OctoApp the same message appears and doesn't go away.

Have you tried running in safe mode?

No.

Did running in safe mode solve the problem?

Don't know

Additional information about your setup

I already managed to get OctoPrint running on my Elegoo Neptune 3 PRO with a raspberry Pi.

2

Hello @etalon !

Please do so.

Where is this section gone?

Systeminfo Bundle

You can download this in OctoPrint's System Information dialog... no bundle, no support, unless the reason you couldn't retrieve the bundle is your network issues

WRITE HERE

Please attach the systeminfo bundle to your next post.

3

@Ewald_Ikemann Did you read my post? I have not installed OctoPrint on my Elegoo. I only have klipper. If I am correct OctoApp is able to connect directly to klipper. I only installed OctoEverywhere onto the printer. So I can't give you a systeminfo bundle if im right. My printer runs klipper/moonraker/fluidd.

4

The word Klipper is not mentioned in your first post.

Then this is the wrong forum.

You should go:

5

I managed to solve my problem. Here is how:

The previous owner of the printer seemed to modified the printer. So I reinstalled the firmware and the old files with the help of this great tutorial: https://www.youtube.com/watch?v=8Bdd126WHOI&ab_channel=LuBiTechChannel

After this the connection worked properly. For additional features I installed OctoApp for Klipper via Kiauh

Hope this can help someone...

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