FIle deleted during print

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1

What is the problem?

Started a 23 hour print and after about 5 hours into the print it just stopped. I noticed that the file that I was printing was gone. The nozzle was still at 210°C and Octoprint seemed to be locked up because I could tell it to do anything through my Raspberry.

What did you already try to solve it?

There's nothing that I can do to solve it because I don't know what happened other than Octoprint locked up.

Have you tried running in safe mode?

No

Did running in safe mode solve the problem?

N/A

Systeminfo Bundle

You can download this in OctoPrint's System Information dialog ... no bundle, no support!)

browser.user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:140.0) Gecko/20100101 Firefox/140.0

connectivity.connection_check: 1.1.1.1:53

connectivity.connection_ok: True

connectivity.enabled: True

connectivity.online: True

connectivity.resolution_check: octoprint.org

connectivity.resolution_ok: True

env.hardware.cores: 4

env.hardware.freq: 1400.0

env.hardware.ram: 911618048

env.os.bits: 32

env.os.id: linux

env.os.platform: Linux-6.6.51+rpt-rpi-v7-armv7l-with-glibc2.36

env.plugins.pi_support.model: Raspberry Pi 3 Model B Plus Rev 1.3

env.plugins.pi_support.octopi_camera_stack: webcamd

env.plugins.pi_support.octopi_version: 1.1.0

env.plugins.pi_support.octopiuptodate_build: 1.1.0-1.11.2-20250610114348

env.plugins.pi_support.octopiuptodate_build_short: 2025.06.10.114348

env.plugins.pi_support.throttle_check_enabled: True

env.plugins.pi_support.throttle_check_functional: True

env.plugins.pi_support.throttle_state: 0x50000

env.python.pip: 25.0.1

env.python.version: 3.11.2

env.python.virtualenv: True

octoprint.last_safe_mode.date: unknown

octoprint.last_safe_mode.reason: unknown

octoprint.safe_mode: False

octoprint.version: 1.11.2

printer.firmware: Marlin TH3D U2.R1.14

systeminfo.generated: 2025-06-29T09:13:36Z

systeminfo.generator: zipapi

​

2025-06-28 16:19:01,643 - octoprint.plugins.DisplayLayerProgress - INFO - File select-event processing done!' 2025-06-28 16:20:25,503 - octoprint.plugins.DisplayLayerProgress - INFO - Limit of 750 reached and no M117 INDICATOR-Layer found 2025-06-28 16:20:25,503 - octoprint.plugins.DisplayLayerProgress - INFO - FilePreProcessor. Checking LayerExpressions. 2025-06-28 16:20:25,503 - octoprint.plugins.DisplayLayerProgress - INFO - FilePreProcessor. LayerExpression valid. Start processing... 2025-06-28 16:20:32,019 - octoprint.filemanager.analysis - INFO - Starting analysis of local:4mm_Nozzle_Files/Hex Bird feed Cover/Hexagon Base v9_infil5.gcode 2025-06-28 16:20:32,390 - octoprint.plugins.DisplayLayerProgress - INFO - Store layer count in MetaFile 2025-06-28 16:20:32,689 - octoprint.plugins.DisplayLayerProgress - INFO - Did NOT reading total height from MetaFile, because analyse was done for not selected file. Current: '4mm_Nozzle_Files/Hex Bird feed Cover/Hexagon Base v9_Lay2.gcode' Analyse for: '4mm_Nozzle_Files/Hex Bird feed Cover/Hexagon Base v9_infil5.gcode' 2025-06-28 16:20:46,751 - octoprint.plugins.DisplayLayerProgress - INFO - Store layer count in MetaFile 2025-06-28 16:20:46,793 - octoprint.filemanager.analysis - INFO - Analysis of entry local:4mm_Nozzle_Files/Hex Bird feed Cover/Hexagon Base v9_infil5.gcode finished, needed 14.77s 2025-06-28 16:20:46,807 - octoprint.plugin - ERROR - Error while calling plugin DisplayLayerProgress Traceback (most recent call last): File "/opt/octopi/oprint/lib/python3.11/site-packages/octoprint/plugin/__init__.py", line 285, in call_plugin result = getattr(plugin, method)(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/opt/octopi/oprint/lib/python3.11/site-packages/octoprint/util/__init__.py", line 1683, in wrapper return f(*args, **kwargs) ^^^^^^^^^^^^^^^^^^ File "/opt/octopi/oprint/lib/python3.11/site-packages/octoprint_DisplayLayerProgress/__init__.py", line 1400, in on_event self._storeLayerCountInMeta(fileLocation, selectedFilename, self._layerDetectorFileProcessor.totalLayerNumbers) File "/opt/octopi/oprint/lib/python3.11/site-packages/octoprint_DisplayLayerProgress/__init__.py", line 1629, in _storeLayerCountInMeta self._file_manager.set_additional_metadata(fileLocation, selectedFilename, self._plugin_info.key, File "/opt/octopi/oprint/lib/python3.11/site-packages/octoprint/filemanager/__init__.py", line 1044, in set_additional_metadata self._storage(location).set_additional_metadata( File "/opt/octopi/oprint/lib/python3.11/site-packages/octoprint/filemanager/storage.py", line 1162, in set_additional_metadata metadata = self._copied_metadata(metadata, name) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/opt/octopi/oprint/lib/python3.11/site-packages/octoprint/filemanager/storage.py", line 1974, in _copied_metadata metadata[name] = copy.deepcopy(metadata.get(name, {})) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3.11/copy.py", line 146, in deepcopy

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Additional information about your setup

OctoPrint version, OctoPi version, printer, firmware, browser, operating system, ... as much data as possible

OctoPrint v 1.11.2
OctoPi - Build 2025.06.10.114348 with "webcamd", based on OctoPi 1.1.0, running on Raspberry Pi 3 Model B Plus Rev 1.3
Printer - CR10 S5
Browser - Firefox
OS - Windows 11

Since OctoPrint was locked up I had to turn off my Raspberry and restart OctoPrint and when I did I got and undervoltage warning, this may have been the problem.
octoprint-systeminfo-20250629021336.zip (29.6 KB)

2

Could you finally please add the Systeminfo Bundle when you are asked for it.

3

I did post the contents. How do I add the zip file? Oh wait, maybe the upload button.
octoprint-systeminfo-20250629021336.zip (29.6 KB)

4

I think you might have answered your own question. What have you done to minimise chance of this in future? More 'chunky' power supply might be a significant part of the fix. 5V at 2.5A is recommended as minimum

Power supply not being great is listed in the logs as well as in the warning you saw.
"2025-06-28 17:16:22,305 - octoprint.plugins.pi_support - WARNING - This Raspberry Pi is reporting problems that might lead to bad performance or errors caused by overheating or insufficient power.
!!! UNDERVOLTAGE REPORTED !!! Make sure that the power supply and power cable are capable of supplying enough voltage and current to your Pi."
and then (for example):
"2025-06-28 22:53:28,566 - octoprint.plugins.tracking - INFO - Sent tracking event system_throttled, payload: {'throttled_now': True, 'throttled_past': True, 'throttled_mask': 327685, 'throttled_voltage_now': True"

2 Likes
5

5.1V is recommended by https://www.raspberrypi.com/products/micro-usb-power-supply/

And please format code with the Preformatted Text feature of the forum editor.
Format

Like this:

2025-06-28 17:16:22,305 - octoprint.plugins.pi_support - WARNING - This Raspberry Pi is reporting problems that might lead to bad performance or errors caused by overheating or insufficient power.
!!! UNDERVOLTAGE REPORTED !!! Make sure that the power supply and power cable are capable of supplying enough voltage and current to your Pi.

2025-06-28 22:53:28,566 - octoprint.plugins.tracking - INFO - Sent tracking event system_throttled, payload: {'throttled_now': True, 'throttled_past': True, 'throttled_mask': 327685, 'throttled_voltage_now': True, 'throttled_voltage_past': True, 'throttled_overheat_now': False, 'throttled_overheat_past': False}
6

For right now I have put a small cooling fan on the Raspberry but I do have a 5.1v 3a power supply which should do the job but I wanted to ask first if the 3a is too much? I would think it would be fine because the Raspberry would only pull as much current as it needed.

7

You are correct, a power supply with the right voltage can deliver UP TO its maximum current specification. You will be fine with that power supply.

8

Thanks, I thought it would be. I think I will also 3D print a case that will hold a small fan just to keep it cooler also.

9

My two PI 4s were giving me issues. Here are the fans and heat sinks that solved my lock ups. Amazon.com -- Amazon.com. Good luck!

1 Like