Help octoprint can't connect

What is the problem?

I have Snapmaker A350 dual extruder when i try connect octoprint don't connect.
It give me
(octoprint state connecting)
But it connect when i chose auto not usb

What did you already try to solve it?

restart
reboort
replace the cable

Have you tried running in safe mode?

yes

Did running in safe mode solve the problem?

No

Systeminfo Bundle

You can download this in OctoPrint's System Information dialog ... no bundle, no support!)
octoprint-systeminfo-20240910192608.zip (129.4 KB)

Additional information about your setup

OctoPrint Version 1.10.2
Build 2023.10.09.151442 with "webcamd", based on OctoPi 1.0.0, running on Raspberry Pi 4 Model B Rev 1.1,
Snapmaker A350 dual extruder, chrome Version 128.0.6613.120, raspberry pi 4 4gb,

Thank you