The following guide explains how to copy over files from OctoPi (or any other Linux enabled system) via SSH. It explicitly explains how to do this for
octoprint.log, however the same method works for any file, be it log file or configuration, that you might need to provide during support.
If you are on Windows
Download & Install WinSCP: https://winscp.net/eng/download.php
Start WinSCP and connect to your OctoPi instance (use whatever you normally enter in the browser where it says
octopi.local, could be a different name, could be an ip):
If you get a warning like the below, click "Yes":
Hit Ctrl+Alt+H to enable the display of hidden files. Alternatively click Options, Preferences, navigate to Panel and make sure "Show hidden files" right at the very top is checked:
You should now see something like this:
.octoprint, then inside of that to
logs. You should see something like that:
octoprint.log, hit F5 or click the "Download" button right above the file list. That will copy it over to the directory selected on the left.
If you are on a Mac or Linux
Open a command line
scp email@example.com:~/.octoprint/logs/octoprint.log .(use whatever you normally enter in the browser where it says
octopi.local, could be a different name, could be an ip)
The log will now we copied over to the directory you opened the command line in.