I keep getting an error message when I try to install plugins

What is the problem?

When I go to install a plugin (any plugin), I get this error message:

"Installing plugin "OctoEverywhere - Free Remote Access, AI Failure Detection, And More!" from https://github.com/QuinnDamerell/OctoPrint-OctoEverywhere/archive/master.zip...
Unexpected error while trying to install plugin from None"

In this case, I'm trying to install the OctoEverywhere plugin, but I get this message every time I try to install something. The PI is connected via ethernet to a wireless bridge router, but I wouldn't think the router is the issue as any time I connect my laptop to the router (Wifi, or ethernet), I'm able to access websites such as Amazon.

What did you already try to solve it?

  • Rebooting the PI and router
  • Power cycling the PI and router
  • Resetting the router
  • Changing the routers IP

Logs (syslog, dmesg, ... no logs, no support)

browser.user_agent : Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36 Edg/114.0.1823.41
connectivity.connection_check :
connectivity.connection_ok : true
connectivity.enabled : true
connectivity.online : true
connectivity.resolution_check : cr-10-mini.local
connectivity.resolution_ok : true
env.hardware.cores : 4
env.hardware.freq : 900
env.hardware.ram : 912896000
env.os.bits : 32
env.os.id : linux
env.os.platform : linux
env.plugins.pi_support.model : Raspberry Pi 2 Model B Rev 1.1
env.plugins.pi_support.octopi_version : 1.0.0
env.plugins.pi_support.octopiuptodate_build : 1.0.0-1.8.7-20230302160739
env.plugins.pi_support.throttle_check_enabled : true
env.plugins.pi_support.throttle_check_functional : true
env.plugins.pi_support.throttle_state : 0x0
env.python.pip : 22.3
env.python.version : 3.9.2
env.python.virtualenv : true
octoprint.last_safe_mode.date : 2023-05-29T03:17:27Z
octoprint.last_safe_mode.reason : incomplete_startup
octoprint.safe_mode : false
octoprint.version : 1.8.7
systeminfo.generated : 2023-06-07T02:15:37Z
systeminfo.generator : systemapi

octoprint-systeminfo-20230607031555.zip (4.6 KB)

Please let me know if more is needed here!

Additional information about your network (Hardware you are trying to connect to, hardware you are trying to connect from, router, access point, used operating systems, ...)

Main routers IP is ""
Bridged routers IP is ""
I access OctoPI with "cr-10-mini.local"

Raspberry PI: PI 2 Model B V1.1
Router: TP-Link AC1750