Octoprint won't let me print

What is the problem?

I finished setting up my octoprint with raspberry pi 4 b but once I go onto the website and send my gcode the print button is grey out which is weird because the printer is turned on and the pi is running I don't think its a connection issue because i'm still able move the x y and z axis I got this printer premade from FB market place only thing I did was flash the octoprint into the pi.

What did you already try to solve it?

enter safe mode,try to turn off and on the printer and pi, change the baud rate none of them were able to connect except for auto.

Have you tried running in safe mode?

yes

Did running in safe mode solve the problem?

no

Hello @unmaskedguts !

Please attach the requested systeminfo bundle to your next post.