Raspberry pi camera not showing up on octoprint

Camera modelraspberry pi camera

What is the problem?image
I successfully connect to my raspberry pi 4 with octoprint, but then when I go to control tab, it will at first say webcam stream loading, and then give me this message. I know the ribbon cable hooked up correctly because there is a light on the camera that lights up when the raspberry pi is on.

**What did you already try to solve it?**I have went into configuration settings on the raspberry pi and enabled the camera, did "sudo update" and "sudo upgrade" and I still can't get it to work. I have searched the internet to try and solve the problem, but nothing has worked. Thank you for any help that you have to offer.

Logs (/var/log/webcamd.log, syslog, dmesg, ... no logs, no support)

Additional information about your setup (OctoPrint version, OctoPi version, ...)

First it would be good to check if the Pi can see the camera.

From SSH/command line run vcgencmd get_camera. It should return a 1 for both supported and detected.

Thank you, but I just realized that I had the ribbon cable plugged into the wrong port. sorry to waste your time