Reboot while printing

danieletrovato · April 18, 2022, 4:03pm

What is the problem?

After starting printing, randomly the Raspberry restart. the printer suddenly freezes.

What did you already try to solve it?

Try to change location (cooler), installed plugin to verify temperature (max 53°), tried to plug che power tu a stabilized UPS, tried to detach any other thing from the raspberry.

Have you tried running in safe mode?

no, i don't try to print in safe mode. I didn't install any plugin only octolapse.

Did running in safe mode solve the problem?

no

Systeminfo Bundle

browser.user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.88 Safari/537.36
connectivity.connection_check: 1.1.1.1:53
connectivity.connection_ok: true
connectivity.enabled: true
connectivity.online: true
connectivity.resolution_check: octoprint.org
connectivity.resolution_ok: true
env.hardware.cores: 4
env.hardware.freq: 1000
env.hardware.ram: 382251008
env.os.bits: 32
env.os.id: linux
env.os.platform: linux
env.plugins.pi_support.model: Raspberry Pi Zero 2 W Rev 1.0
env.plugins.pi_support.octopi_version: 0.18.0
env.plugins.pi_support.octopiuptodate_build: 0.18.0-1.7.3-20220323100241
env.plugins.pi_support.throttle_state: 0x0
env.python.pip: 20.3.3
env.python.version: 3.7.3
env.python.virtualenv: true
octoprint.safe_mode: false
octoprint.version: 1.7.3
printer.firmware: Robin
systeminfo.generator: systemapi

WRITE HERE

Additional information about your setup

power raspberry 5v 3A Octoprint 1.7.3 printer FLSUN Q5

Additional information about your setup

log file WHEN REBOOT

...
2022-04-18 10:14:00,724 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 8113, 'printer_state': 'PRINTING'}
2022-04-18 10:14:00,844 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:14:05,843 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:14:10,895 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:14:15,914 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:14:20,846 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:14:25,829 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:14:30,830 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:14:35,847 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:14:40,866 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:14:45,871 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:14:50,835 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:14:55,849 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:15:00,884 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:15:05,838 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:15:10,933 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:15:15,935 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:15:20,868 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:15:25,896 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:15:30,911 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:15:35,887 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:15:40,930 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:15:45,924 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:15:50,863 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:15:55,878 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:16:00,863 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:16:05,846 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:16:10,878 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:16:15,888 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:16:20,863 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:16:25,849 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:16:30,866 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:16:35,850 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:16:40,863 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:16:45,858 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:16:50,897 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:16:55,851 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:00,873 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:05,859 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:10,932 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:15,916 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:20,890 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:25,936 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:30,891 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:35,899 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:40,882 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:45,872 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:50,874 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:55,900 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:18:00,894 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:18:05,870 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:18:10,879 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:18:15,881 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:18:20,896 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:18:25,880 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:18:30,888 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:18:35,881 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:18:40,886 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:18:45,889 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:18:50,908 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:18:55,919 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:19:00,891 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:19:05,897 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:19:10,898 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:19:15,913 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:19:20,904 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:19:25,905 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:19:30,922 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:19:35,910 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:19:40,943 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:19:45,931 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:19:50,983 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:19:55,901 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:20:00,922 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:20:05,922 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:20:10,929 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:20:15,916 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:20:20,922 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:20:25,923 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:20:30,924 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:20:35,930 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:20:40,925 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:20:45,972 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:20:50,944 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:20:55,946 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:21:00,918 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:21:05,943 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:21:10,928 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:21:15,931 - octoprint.util.comm - INFO - Externally triggered heatup detected
2022-04-18 10:17:09,678 - octoprint.startup - INFO - ******************************************************************************
2022-04-18 10:17:09,683 - octoprint.startup - INFO - Starting OctoPrint 1.7.3
2022-04-18 10:17:09,686 - octoprint.startup - INFO - ******************************************************************************
2022-04-18 10:17:16,601 - octoprint.util.connectivity.connectivity_checker - INFO - Connectivity state is currently: offline
2022-04-18 10:17:16,602 - octoprint.util.connectivity.connectivity_checker - INFO - Connecting to 1.1.1.1:53 is not working
2022-04-18 10:17:16,602 - octoprint.util.connectivity.connectivity_checker - INFO - Resolving octoprint.org is not working
2022-04-18 10:17:16,613 - octoprint.startup - INFO - We don't appear to be online, not fetching plugin blacklist
2022-04-18 10:17:16,733 - octoprint.plugin.core - INFO - Loading plugins from /home/pi/oprint/lib/python3.7/site-packages/octoprint/plugins, /home/pi/.octoprint/plugins and installed plugin packages...
2022-04-18 10:17:18,603 - octoprint.plugin.core - INFO - Plugin Virtual Printer is disabled.
2022-04-18 10:17:21,067 - octoprint.plugin.core - INFO - Plugin Top Temp (0.0.1.7) is disabled.
2022-04-18 10:17:22,613 - octoprint.startup - INFO - Added settings overlay from plugin consolidate_temp_control
2022-04-18 10:17:22,614 - octoprint.plugin.core - INFO - Found 27 plugin(s) providing 25 mixin implementations, 57 hook handlers
2022-04-18 10:17:22,799 - octoprint.server.heartbeat - INFO - Starting server heartbeat, 900.0s interval
2022-04-18 10:17:22,947 - octoprint.server - INFO - Intermediary server started
2022-04-18 10:17:22,988 - octoprint.filemanager.storage - INFO - Initializing the file metadata for /home/pi/.octoprint/uploads...
2022-04-18 10:17:23,047 - octoprint.filemanager.storage - INFO - ... file metadata for /home/pi/.octoprint/uploads initialized successfully.
2022-04-18 10:17:23,054 - octoprint.server - INFO - Added new permission from plugin action_command_notification: PLUGIN_ACTION_COMMAND_NOTIFICATION_SHOW (needs: "Need(method='role', value='plugin_action_command_notification_show')")
2022-04-18 10:17:23,056 - octoprint.server - INFO - Added new permission from plugin action_command_notification: PLUGIN_ACTION_COMMAND_NOTIFICATION_CLEAR (needs: "Need(method='role', value='plugin_action_command_notification_clear')")
2022-04-18 10:17:23,057 - octoprint.server - INFO - Added new permission from plugin action_command_prompt: PLUGIN_ACTION_COMMAND_PROMPT_INTERACT (needs: "Need(method='role', value='plugin_action_command_prompt_interact')")
2022-04-18 10:17:23,058 - octoprint.server - INFO - Added new permission from plugin announcements: PLUGIN_ANNOUNCEMENTS_READ (needs: "Need(method='role', value='plugin_announcements_read')")
2022-04-18 10:17:23,058 - octoprint.server - INFO - Added new permission from plugin announcements: PLUGIN_ANNOUNCEMENTS_MANAGE (needs: "Need(method='role', value='plugin_announcements_read'), Need(method='role', value='plugin_announcements_manage')")
2022-04-18 10:17:23,059 - octoprint.server - INFO - Added new permission from plugin appkeys: PLUGIN_APPKEYS_ADMIN (needs: "Need(method='role', value='plugin_appkeys_admin')")
2022-04-18 10:17:23,060 - octoprint.server - INFO - Added new permission from plugin backup: PLUGIN_BACKUP_ACCESS (needs: "Need(method='role', value='plugin_backup_access')")
2022-04-18 10:17:23,060 - octoprint.server - INFO - Added new permission from plugin firmware_check: PLUGIN_FIRMWARE_CHECK_DISPLAY (needs: "Need(method='role', value='plugin_firmware_check_display')")
2022-04-18 10:17:23,066 - octoprint.server - INFO - Added new permission from plugin logging: PLUGIN_LOGGING_MANAGE (needs: "Need(method='role', value='plugin_logging_manage')")
2022-04-18 10:17:23,067 - octoprint.server - INFO - Added new permission from plugin pi_support: PLUGIN_PI_SUPPORT_STATUS (needs: "Need(method='role', value='plugin_pi_support_check')")
2022-04-18 10:17:23,070 - octoprint.server - INFO - Added new permission from plugin pluginmanager: PLUGIN_PLUGINMANAGER_MANAGE (needs: "Need(method='role', value='plugin_pluginmanager_manage')")
2022-04-18 10:17:23,072 - octoprint.server - INFO - Added new permission from plugin pluginmanager: PLUGIN_PLUGINMANAGER_INSTALL (needs: "Need(method='role', value='plugin_pluginmanager_manage'), Need(method='role', value='plugin_pluginmanager_install')")
2022-04-18 10:17:23,074 - octoprint.server - INFO - Added new permission from plugin softwareupdate: PLUGIN_SOFTWAREUPDATE_CHECK (needs: "Need(method='role', value='plugin_softwareupdate_check')")
2022-04-18 10:17:23,076 - octoprint.server - INFO - Added new permission from plugin softwareupdate: PLUGIN_SOFTWAREUPDATE_UPDATE (needs: "Need(method='role', value='plugin_softwareupdate_update')")
2022-04-18 10:17:23,078 - octoprint.server - INFO - Added new permission from plugin softwareupdate: PLUGIN_SOFTWAREUPDATE_CONFIGURE (needs: "Need(method='role', value='plugin_softwareupdate_configure')")
2022-04-18 10:17:24,529 - octoprint.util.pip - INFO - Using "/home/pi/oprint/bin/python3 -m pip" as command to invoke pip
2022-04-18 10:17:25,732 - octoprint.util.pip - INFO - Version of pip is 20.3.3
2022-04-18 10:17:25,734 - octoprint.util.pip - INFO - pip installs to /home/pi/oprint/lib/python3.7/site-packages (writable -> yes), --user flag needed -> no, virtual env -> yes
2022-04-18 10:17:25,735 - octoprint.util.pip - INFO - ==> pip ok -> yes
2022-04-18 10:17:27,014 - octoprint.plugins.softwareupdate - INFO - Loaded version cache from disk
2022-04-18 10:17:27,029 - octoprint.plugins.softwareupdate - INFO - Loaded update log from disk
2022-04-18 10:17:27,089 - octoprint.plugins.GPIOShutdown - INFO - Running RPi.GPIO version '0.7.1'
2022-04-18 10:17:27,126 - octoprint.plugin.core - INFO - Initialized 25 plugin implementation(s)
...

Ewald_Ikemann · April 18, 2022, 6:49pm

Hello @danieletrovato !

Can you please share the systeminfo bundle?

danieletrovato · April 18, 2022, 7:38pm

octoprint-systeminfo-20220418213749.zip (59.9 KB)

Here thank you

danieletrovato · April 18, 2022, 7:40pm

In addition, I have a camera connected. I'm trying to print without it. I'm waiting if the print will finish correctly

Ewald_Ikemann · April 18, 2022, 7:47pm

There is not hint that the reboot is caused by a software command.
How do you power the Pi?

danieletrovato · April 18, 2022, 7:53pm

I've a power adapter 5V 3A.

Ewald_Ikemann · April 18, 2022, 8:09pm

And it only appears during print, not in standby mode?
Is the Pi mounted to the printer?
Does the power cable perform some movement during print?

danieletrovato · April 18, 2022, 8:33pm

Actually not. The USB cable seems pretty stable. Never rebooted or shut down in a "non-printing" mode. Only printing. The PI was mounted to the printer, now is away. now without the camera it seems working. I have to wait this 7 hours print.

Ewald_Ikemann · April 18, 2022, 8:48pm

I keep my fingers crossed for this.

danieletrovato · April 19, 2022, 4:33am

Cattura

Nothing

Frustrating time. After 5 hours crashed .

The TERMINAL says:

Recv: wait
Unexpected error while reading serial port, please consult octoprint.log for details: SerialException: 'device reports readiness to read but returned no data (device disconnected or multiple access on port?)' @ comm.py:_readline:3940
Please see https://faq.octoprint.org/serialerror for possible reasons of this.
Changing monitoring state from "Operational" to "Offline after error"
Connection closed, closing down monitor
Changing monitoring state from "Offline" to "Detecting serial connection"
Performing autodetection with 7 port/baudrate candidates: /dev/ttyUSB0@115200, /dev/ttyUSB0@250000, /dev/ttyUSB0@230400, /dev/ttyUSB0@57600, /dev/ttyUSB0@38400, /dev/ttyUSB0@19200, /dev/ttyUSB0@9600
Trying port /dev/ttyUSB0, baudrate 115200
Connecting to port /dev/ttyUSB0, baudrate 115200
Handshake attempt #1 with timeout 2.0s
Connected to: Serial<id=0x6a69ffb0, open=True>(port='/dev/ttyUSB0', baudrate=115200, bytesize=8, parity='N', stopbits=1, timeout=2.0, xonxoff=False, rtscts=False, dsrdtr=False), starting monitor
Send: N0 M110 N0*125
Recv: Error:Format error
Recv: 
Handshake attempt #2 with timeout 2.0s

I probably need to buy a good power source. Orderder officially one. Will arrive tomorrow

Ewald_Ikemann · April 19, 2022, 6:23am

Cattura

Well, that isn't a reboot.

That is more communication issue between the Pi and the printer.

Did you had a look on this as recommended in the error message?

danieletrovato · April 19, 2022, 10:55am

Yeah. I read all the documentation about this issue. Now I have to test 2 ways: first, try with a different power source, second change a different USB cable. Ill try in a couple of hours. thanks

system · July 18, 2022, 10:56am

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