What is the problem?
Seeing " The OctoPrint server is currently not running" screen.
The suggested
pi@bender:~ $ ps -ef | grep -i octoprint | grep -i python
command doesn't do anything.
Logging in via PuTTY gives the following:
Error processing line 1 of /home/pi/oprint/lib/python3.9/site-packages/_virtualenv.pth:
Fatal Python error: init_import_site: Failed to import the site module
Python runtime state: initialized
Traceback (most recent call last):
File "/usr/lib/python3.9/site.py", line 175, in addpackage
exec(line)
File "", line 1, in
File "/home/pi/oprint/lib/python3.9/site-packages/_virtualenv.py", line 40, in
from functools import partial
File "/usr/lib/python3.9/functools.py", line 18, in
from collections import namedtuple
ImportError: cannot import name 'namedtuple' from 'collections' (unknown location)During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/lib/python3.9/site.py", line 606, in
main()
File "/usr/lib/python3.9/site.py", line 589, in main
known_paths = venv(known_paths)
File "/usr/lib/python3.9/site.py", line 521, in venv
addsitepackages(known_paths, [sys.prefix])
File "/usr/lib/python3.9/site.py", line 376, in addsitepackages
addsitedir(sitedir, known_paths)
File "/usr/lib/python3.9/site.py", line 214, in addsitedir
addpackage(sitedir, name, known_paths)
File "/usr/lib/python3.9/site.py", line 185, in addpackage
import traceback
File "/usr/lib/python3.9/traceback.py", line 5, in
import linecache
File "/usr/lib/python3.9/linecache.py", line 8, in
import functools
File "/usr/lib/python3.9/functools.py", line 18, in
from collections import namedtuple
ImportError: cannot import name 'namedtuple' from 'collections' (unknown location)
Access OctoPrint from a web browser on your network by navigating to any of:
http://bender.local http://10.1.15.8https is also available, with a self-signed certificate.
This image comes without a desktop environment installed because it's not
required for running OctoPrint. If you want a desktop environment you can
install it viasudo /home/pi/scripts/install-desktop
OctoPrint version : unknown
OctoPi version : 1.0.0
What did you already try to solve it?
Rebooted RasPi - same result.
Complete wipe and fresh reinstall of OctoPrint 1.8.7 from RasPi Imager - appeared to work fine for a few days, but now (logging in for first time in a couple of weeks) back to not running again.
Rebooted RasPi - same result.
Attempted to force reinstall - gives exactly the same block of error messages as above:
pi@bender:~ $ ~/oprint/bin/pip install --force-reinstall OctoPrint==1.8.7 --no-cache-dir
Error processing line 1 of /home/pi/oprint/lib/python3.9/site-packages/_virtualenv.pth:
etc
etc
Have you tried running in safe mode?
Tried:
pi@bender:~ $ octoprint safemode
-bash: octoprint: command not found
Tried:
pi@bender:~ $ octoprint config set --bool server.startOnceInSafeMode true
-bash: octoprint: command not found
Did running in safe mode solve the problem?
n/a - couldn't get it to run.
Systeminfo Bundle
You can download this in OctoPrint's System Information dialog ... no bundle, no support!)
Can't get at bundle as can't log in to OctoPrint.
Retrieved latest log using WinSCP: octoprint.log (10.1 KB)
Additional information about your setup
OctoPrint version, OctoPi version, printer, firmware, browser, operating system, ... as much data as possible
OctoPrint 1.8.7, OctoPi 1.0.0, Prusa MK3 fw3.10.0, Raspberry Pi 3 Model B Plus Rev 1.3
Not sure if this is a python bug (not seeing anyone else complaining of the same thing) - is it more likely a corrupted SD card - i.e. just try another? Any suggestions much appreciated.
Kind regards,
Jo