Thermal runaway help

What is the problem?

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I've been using my octoprint just fine for a few years and just this week I keep getting "thermal runaway" errors on existing files I've been printing hundreds of times. the warning says your printers firmware detected a error with the printer but its not octoprints error (or something like that).

What did you already try to solve it? I tried printing multiple preexisting files all has the same issue, ive restarted the printer and the pi multiple times, I've deleted all the files stored in the pi and tried sending new files from Cura .. same problem, I've reflashed the firmware... same problem.... I've sliced a new file saved to disk and that worked normal. I've uploaded a file that I sliced and saved to desktop and went into octoprint and uploaded and that worked too.

however if I send a sliced file from Cura to octoprint and try to print it gets the heater timeout however the saved sd card tells me its not a printer problem but a octoprint problem.
im not a programmer, or like most of you on here... I struggle to get to this point so I really can use help.

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Have you tried running in safe mode?

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haproxy.log (3.6 MB)
octoprint.log (420.2 KB)
plugin_softwareupdate_update.log (156 Bytes)
serial.log (888 Bytes)

Did running in safe mode solve the problem?

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Systeminfo Bundle

You can download this in OctoPrint's System Information dialog ... no bundle, no support!)

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Additional information about your setup

OctoPrint version, OctoPi version, printer, firmware, browser, operating system, ... as much data as possible

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tornado.log (2.2 MB)

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This is a classical thermal runaway.

2024-07-21 13:08:32,693 - octoprint.util.comm - WARNING - Received an error from the printer's firmware: Thermal Runaway, system stopped! Heater_ID: E0 -
| Last lines in terminal:
| Send: N1167 M73 P37*82
| Recv: echo:Unknown command: "M73 P37"
| Recv: ok N1167 P0 B3
| Send: N1168 M117 ETA is 01:27:10 pm*72
| Recv: ok N1168 P0 B3
| Send: N1169 G1 F1575 X97.052 Y129.504 E222.34499*14
| Recv: ok N1169 P0 B3
| Send: N1170 G0 F7875 X97.376 Y130.029*65
| Recv:  T:205.41 /212.00 B:65.16 /60.00 @:127 B@:0
| Recv:  T:205.92 /212.00 B:65.06 /60.00 @:127 B@:0
| Recv: ok N1170 P0 B3
| Send: N1171 G1 F1575 X130.034 Y97.37 E224.44184*50
| Recv: ok N1171 P0 B3
| Send: N1172 M73 P31*80
| Recv: echo:Unknown command: "M73 P31"
| Recv: ok N1172 P0 B3
| Send: N1173 G0 F7875 X130.558 Y97.695*73
| Recv:  T:206.63 /212.00 B:64.95 /60.00 @:127 B@:0
| Recv: Error:Thermal Runaway, system stopped! Heater_ID: E0
| Recv: 

Thermal runaway is always a printer issue.
When the printer reports that issue, its from and with the printer.

BTW: How does the SD card tells you, it is a OctoPrint issue?

Check all heater wiring, the heater cartridge, the thermistor, the connectors, the PSU

A bit more information on your printer setup would be helpful.

grafik

Why did you do this? The systeminfo bundle incudes all and is upload as whole.

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Or your part cooling fan got borked and is now pointed more at your nozzle and the PID can't keep up with the heat loss.

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I definitely want to thank both of you…. :point_up::point_up: .. you both quickly pointed me in a direction that resolved the problem… my pid autotune values were all over the place.. so i opened it up… replaced the fan since it was old and possibly not spinning as fast as it should… i disassembled the hot end and cleaned it up and reassembled everything and redid the pid autotune a few times and just successfully made a simple flow test print without any issues.

This was a first for sure… 4 years, 2 printers and never ran into this problem before

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I didn’t know i could bundle all the info

The bundle is ready to download in OctoPrint:

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Thanks, good to know for the next time i run into a problem. Your previous comment and the other poster helped get me to resolve the problem

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My Creality Ender 3 with Octoprint gave the same error recently. In my case, it really did have thermal run away- the extruder thermistor gets loose after a while, then makes poor thermal contact with the extruder head. Solution is remove the thermistor, examine it and reinstall being sure the retaining screw over the wires is secure.

Please Mark the issue as „Solved“, thanks.

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