Good morning all, it seems I've broken my Octoprint when doing an update, I can't tell you what version I previously had but it must have been eight months old at least:
What is the problem?
I updated a working octoprint installation from the UI, the system is running but no output to browser, after the login prompt I simply get " Connecting to OctoPrint's server..." and a spinning wheel. I can connect to the server using Octopod on my ios device but not by browser. I receive the login request, put in details and get no further. After the update of octoprint I also did a system update but still same issue.
What did you already try to solve it?
I've tried multiple browsers on multiple systems, I've cleared cache and cleared cookies.
I've tried to run the system in safemode by using: octoprint serve --safe
Have you tried running in safe mode and if so did it solve the issue?
Yes, system runs, but still cannot access web page, I can still access via octopod, but no camera streaming.
Complete Logs
puk@OctoPi3B:~/OctoPrint/venv $ octoprint serve --safe
2020-10-11 11:03:03,131 - octoprint.startup - INFO - ******************************************************************************
2020-10-11 11:03:03,134 - octoprint.startup - INFO - Starting OctoPrint 1.4.2
2020-10-11 11:03:03,135 - octoprint.startup - INFO - Starting in SAFE MODE. Third party plugins will be disabled!
2020-10-11 11:03:03,136 - octoprint.startup - INFO - Reason for safe mode: command line flag
2020-10-11 11:03:03,137 - octoprint.startup - INFO - ******************************************************************************
2020-10-11 11:03:03,848 - octoprint.util.connectivity.connectivity_checker - INFO - Connectivity changed from offline to online
2020-10-11 11:03:03,870 - octoprint.util.connectivity.connectivity_checker - INFO - Connectivity state is currently: online
2020-10-11 11:03:03,871 - octoprint.util.connectivity.connectivity_checker - INFO - Connecting to 192.168.0.2:53 is working
2020-10-11 11:03:03,873 - octoprint.util.connectivity.connectivity_checker - INFO - Resolving octoprint.org is working
2020-10-11 11:03:04,113 - octoprint.startup - INFO - Blacklist processing done, adding 10 blacklisted plugin versions: roomtemp (any), GcodeEditor (0.1.1), GcodeEditor (0.2.0), GcodeEditor (0.2.1), GcodeEditor (0.2.2), GcodeEditor (0.2.3), GcodeEditor (0.2.4), GcodeEditor (0.2.5), GcodeEditor (0.2.6), GcodeEditor (0.2.8)
2020-10-11 11:03:04,147 - octoprint.plugin.core - INFO - Loading plugins from /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins, /home/puk/.octoprint/plugins and installed plugin packages...
2020-10-11 11:03:05,014 - octoprint.plugin.core - INFO - Plugin Anonymous Usage Tracking is disabled.
2020-10-11 11:03:05,785 - octoprint.plugins.octoprint.plugins.discovery - INFO - pybonjour is not installed, Zeroconf Discovery won't be available
2020-10-11 11:03:05,805 - octoprint.plugin.core - INFO - Found 23 plugin(s) providing 17 mixin implementations, 32 hook handlers
2020-10-11 11:03:06,071 - octoprint.server.heartbeat - INFO - Starting server heartbeat, 900.0s interval
2020-10-11 11:03:06,097 - octoprint.server - INFO - Intermediary server started
2020-10-11 11:03:06,098 - octoprint.plugin.core - INFO - Loading plugins from /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins, /home/puk/.octoprint/plugins and installed plugin packages...
2020-10-11 11:03:06,305 - octoprint.plugin.core - INFO - Found 23 plugin(s) providing 17 mixin implementations, 32 hook handlers
2020-10-11 11:03:06,340 - octoprint.filemanager.storage - INFO - Initializing the file metadata for /home/puk/.octoprint/uploads...
2020-10-11 11:03:07,123 - octoprint.filemanager.storage - INFO - ... file metadata for /home/puk/.octoprint/uploads initialized successfully.
2020-10-11 11:03:07,128 - octoprint.server - INFO - Added new permission from plugin action_command_notification: PLUGIN_ACTION_COMMAND_NOTIFICATION_SHOW (needs: u"Need(method='role', value=u'plugin_action_command_notification_show')")
2020-10-11 11:03:07,130 - octoprint.server - INFO - Added new permission from plugin action_command_notification: PLUGIN_ACTION_COMMAND_NOTIFICATION_CLEAR (needs: u"Need(method='role', value=u'plugin_action_command_notification_clear')")
2020-10-11 11:03:07,132 - octoprint.server - INFO - Added new permission from plugin action_command_prompt: PLUGIN_ACTION_COMMAND_PROMPT_INTERACT (needs: u"Need(method='role', value=u'plugin_action_command_prompt_interact')")
2020-10-11 11:03:07,133 - octoprint.server - INFO - Added new permission from plugin announcements: PLUGIN_ANNOUNCEMENTS_READ (needs: u"Need(method='role', value=u'plugin_announcements_read')")
2020-10-11 11:03:07,135 - octoprint.server - INFO - Added new permission from plugin announcements: PLUGIN_ANNOUNCEMENTS_MANAGE (needs: u"Need(method='role', value=u'plugin_announcements_manage'), Need(method='role', value=u'plugin_announcements_read')")
2020-10-11 11:03:07,136 - octoprint.server - INFO - Added new permission from plugin appkeys: PLUGIN_APPKEYS_ADMIN (needs: u"Need(method='role', value=u'plugin_appkeys_admin')")
2020-10-11 11:03:07,139 - octoprint.server - INFO - Added new permission from plugin backup: PLUGIN_BACKUP_ACCESS (needs: u"Need(method='role', value=u'plugin_backup_access')")
2020-10-11 11:03:07,141 - octoprint.server - INFO - Added new permission from plugin firmware_check: PLUGIN_FIRMWARE_CHECK_DISPLAY (needs: u"Need(method='role', value=u'plugin_firmware_check_display')")
2020-10-11 11:03:07,142 - octoprint.server - INFO - Added new permission from plugin logging: PLUGIN_LOGGING_MANAGE (needs: u"Need(method='role', value=u'plugin_logging_manage')")
2020-10-11 11:03:07,145 - octoprint.server - INFO - Added new permission from plugin pi_support: PLUGIN_PI_SUPPORT_STATUS (needs: u"Need(method='role', value=u'plugin_pi_support_check')")
2020-10-11 11:03:07,147 - octoprint.server - INFO - Added new permission from plugin pluginmanager: PLUGIN_PLUGINMANAGER_MANAGE (needs: u"Need(method='role', value=u'plugin_pluginmanager_manage')")
2020-10-11 11:03:07,149 - octoprint.server - INFO - Added new permission from plugin pluginmanager: PLUGIN_PLUGINMANAGER_INSTALL (needs: u"Need(method='role', value=u'plugin_pluginmanager_install'), Need(method='role', value=u'plugin_pluginmanager_manage')")
2020-10-11 11:03:07,151 - octoprint.server - INFO - Added new permission from plugin softwareupdate: PLUGIN_SOFTWAREUPDATE_CHECK (needs: u"Need(method='role', value=u'plugin_softwareupdate_check')")
2020-10-11 11:03:07,153 - octoprint.server - INFO - Added new permission from plugin softwareupdate: PLUGIN_SOFTWAREUPDATE_UPDATE (needs: u"Need(method='role', value=u'plugin_softwareupdate_update')")
2020-10-11 11:03:07,342 - octoprint.plugins.softwareupdate - INFO - Loaded version cache from disk
2020-10-11 11:03:08,397 - octoprint.util.pip - INFO - Using "/usr/bin/python -m pip" as command to invoke pip
2020-10-11 11:03:09,442 - octoprint.util.pip - INFO - Version of pip is 20.1.1
2020-10-11 11:03:09,443 - octoprint.util.pip - INFO - pip installs to /usr/lib/python2.7/dist-packages (writable -> no), --user flag needed -> yes, virtual env -> no
2020-10-11 11:03:09,445 - octoprint.util.pip - INFO - ==> pip ok -> yes
2020-10-11 11:03:09,453 - octoprint.plugin.core - INFO - Initialized 17 plugin implementation(s)
2020-10-11 11:03:09,467 - octoprint.plugin.core - INFO - 23 plugin(s) registered with the system:
| Action Command Notification Support (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/action_command_notification
| Action Command Prompt Support (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/action_command_prompt
| Announcement Plugin (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/announcements
| !Anonymous Usage Tracking (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/tracking
| Application Keys Plugin (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/appkeys
| Backup & Restore (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/backup
| !Bed Visualizer (0.1.15) = /home/puk/.local/lib/python2.7/site-packages/octoprint_bedlevelvisualizer
| Core Wizard (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/corewizard
| Discovery (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/discovery
| Error Tracking (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/errortracking
| File Check (2020.8.7) (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint_file_check
| Firmware Check (2020.9.23) (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint_firmware_check
| GCode Viewer (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/gcodeviewer
| Logging (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/logging
| Login UI (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/loginui
| !Octolapse (0.4.0) = /home/puk/.local/lib/python2.7/site-packages/octoprint_octolapse
| !OctoPod Plugin (0.2.9) = /home/puk/.local/lib/python2.7/site-packages/octoprint_octopod
| Pi Support Plugin (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/pi_support
| Plugin Manager (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/pluginmanager
| Software Update (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/softwareupdate
| !System Command Editor (0.3.4) = /home/puk/.local/lib/python2.7/site-packages/octoprint_systemcommandeditor
| !TouchUI (0.3.16) = /home/puk/.local/lib/python2.7/site-packages/octoprint_touchui
| Virtual Printer (bundled) = /home/puk/.local/lib/python2.7/site-packages/octoprint/plugins/virtual_printer
Prefix legend: ! = disabled, # = blacklisted, * = incompatible
2020-10-11 11:03:09,483 - octoprint.environment - INFO - Detected environment is Python 2.7.16 under Linux (linux2). Details:
| hardware:
| cores: 4
| freq: 1200.0
| ram: 1022779392
| os:
| id: linux
| platform: linux2
| plugins:
| pi_support:
| model: Raspberry Pi 3 Model B Rev 1.2
| python:
| pip: 20.1.1
| version: 2.7.16
2020-10-11 11:03:09,496 - octoprint.server - INFO - Reset webasset folder /home/puk/.octoprint/generated/webassets...
2020-10-11 11:03:09,524 - octoprint.server - INFO - Reset webasset folder /home/puk/.octoprint/generated/.webassets-cache...
2020-10-11 11:03:10,651 - octoprint.server - INFO - Shutting down intermediary server...
2020-10-11 11:03:10,900 - octoprint.server - INFO - Intermediary server shut down
2020-10-11 11:03:10,902 - octoprint.events - INFO - Processing startup event, this is our first event
2020-10-11 11:03:10,904 - octoprint.events - INFO - Adding 1 events to queue that were held back before startup event
2020-10-11 11:03:10,908 - octoprint.filemanager - INFO - Adding backlog items from all storage types to analysis queue...
2020-10-11 11:03:10,909 - octoprint.server - INFO - Autoconnect on startup is configured, trying to connect to the printer...
2020-10-11 11:03:11,074 - octoprint.plugins.pluginmanager - INFO - Loaded plugin repository data from disk, was still valid
2020-10-11 11:03:11,714 - octoprint.filemanager - INFO - Added 0 items from storage type "local" to analysis queue
2020-10-11 11:03:12,758 - octoprint.plugins.pluginmanager - INFO - Loaded notice data from disk, was still valid
2020-10-11 11:03:13,085 - octoprint.server - INFO - Trying to connect to configured serial port /dev/ttyACM0
2020-10-11 11:03:13,141 - octoprint.util.comm - INFO - Changing monitoring state from "Offline" to "Opening serial connection"
2020-10-11 11:03:13,146 - octoprint.util.comm - INFO - Connecting to port /dev/ttyACM0, baudrate 115200
2020-10-11 11:03:13,154 - octoprint.server.util.watchdog - INFO - Running initial scan on watched folder...
2020-10-11 11:03:13,159 - octoprint.server.util.watchdog - INFO - ... initial scan done.
2020-10-11 11:03:13,163 - octoprint.util.comm - INFO - Changing monitoring state from "Opening serial connection" to "Connecting"
2020-10-11 11:03:13,178 - octoprint.util.comm - INFO - M110 detected, setting current line number to 0
2020-10-11 11:03:13,195 - octoprint.plugins.discovery - INFO - Registered OctoPrint instance on OctoPi3B for SSDP
2020-10-11 11:03:13,211 - octoprint.util.comm - INFO - M110 detected, setting current line number to 0
2020-10-11 11:03:13,215 - octoprint.util.comm - INFO - Changing monitoring state from "Connecting" to "Operational"
2020-10-11 11:03:13,229 - octoprint.server - INFO - Listening on http://127.0.0.1:5000
2020-10-11 11:03:13,291 - octoprint.util.comm - INFO - M110 detected, setting current line number to 0
2020-10-11 11:03:13,501 - octoprint.plugins.pluginmanager - INFO - Loaded plugin repository data from disk, was still valid
2020-10-11 11:03:13,671 - octoprint.util.comm - INFO - Printer reports firmware name "Marlin bugfix-2.0.x (GitHub)"
2020-10-11 11:03:13,983 - octoprint.util.comm - INFO - Firmware states that it supports temperature autoreporting
2020-10-11 11:03:14,680 - octoprint.util.pip - INFO - Using "/usr/bin/python -m pip" as command to invoke pip
2020-10-11 11:03:14,681 - octoprint.util.pip - INFO - pip installs to /usr/lib/python2.7/dist-packages (writable -> no), --user flag needed -> yes, virtual env -> no
2020-10-11 11:03:14,681 - octoprint.util.pip - INFO - ==> pip ok -> yes
2020-10-11 11:03:14,736 - octoprint.plugins.softwareupdate - INFO - Minimum free storage across all update relevant locations is 22.9GB. That is considered sufficient for updating.
2020-10-11 11:03:15,716 - octoprint.plugins.pluginmanager - INFO - Loaded notice data from disk, was still valid
2020-10-11 11:03:15,727 - octoprint.server.preemptive_cache - INFO - Preemptively caching / (ui _default) for {'query_string': 'l10n=en', 'path': '/', 'base_url': 'http://192.168.0.4/'}
2020-10-11 11:03:25,084 - octoprint.server.preemptive_cache - INFO - ... done in 9.36s
2020-10-11 11:04:43,644 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.0.44
2020-10-11 11:04:44,064 - octoprint.server.util.flask - INFO - Passively logging in user _api from ::ffff:192.168.0.44
2020-10-11 11:04:44,067 - octoprint.access.users - INFO - Logged in user: _api
2020-10-11 11:04:44,146 - octoprint.server.util.sockjs - INFO - User _api logged in on the socket from client ::ffff:192.168.0.44
2020-10-11 11:05:07,841 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.0.44
WRITE HERE
Additional information about your setup
OctoPrint version 1.4.2, printer: Ender 3, firmware: Marlin2.0, browser: Chrome, Safari, Opera (plus same on ios devices), operating system: Mac (generally),
Any input would be greatly appreciated, many thanks!