Updated to 1.5.1 printer randomly disconnects

What is the problem?

Error: SerialException: 'device reports readiness to read but returned no data (device disconnected or multiple access on port?)' @ comm.py:_readline:3831)

twice today my Ender 5plus has randomly disconnected. Once about 15 minutes into a calibration cube and again a couple hours into a normal print.

What did you already try to solve it?

swapped USB cable still failed
tried SD card worked fine

Have you tried running in safe mode and if so did it solve the issue?

no

Complete Logs

octoprint.log, serial.log or output on terminal tab at a minimum, browser error console if UI issue ... no logs, no support! Not log excerpts, complete logs.)

My serial log said it had no info but here's the octoprint log

2020-12-07 01:28:46,421 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 01:28:46,425 - octoprint.server - INFO - --- Log roll over detected ---------------------------------------------------
2020-12-07 01:28:46,425 - octoprint.server - INFO - OctoPrint 1.5.1
2020-12-07 01:28:46,430 - octoprint.plugin.core - INFO - 22 plugin(s) registered with the system:
|  Action Command Notification Support (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/action_command_notification
|  Action Command Prompt Support (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/action_command_prompt
|  Announcement Plugin (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/announcements
|  Anonymous Usage Tracking (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/tracking
|  Application Keys Plugin (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/appkeys
|  Backup & Restore (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/backup
|  Consolidated Tabs (0.1.3) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_consolidatedtabs
|  Core Wizard (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/corewizard
|  Discovery (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/discovery
|  Error Tracking (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/errortracking
|  Filament Sensor Reloaded (1.3.4) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_filamentreload
|  File Check (2020.8.7) (bundled) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_file_check
|  Firmware Check (2020.9.23) (bundled) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_firmware_check
|  GCode Viewer (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/gcodeviewer
|  Logging (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/logging
|  Pi Support Plugin (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/pi_support
|  Plugin Manager (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/pluginmanager
|  Printoid Plugin (1.0.2) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_printoid
|  Software Update (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/softwareupdate
|  SpoolManager Plugin (1.2.0) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_SpoolManager
|  Themeify (1.2.2) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_themeify
|  Virtual Printer (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/virtual_printer
Prefix legend: ! = disabled, # = blacklisted, * = incompatible
2020-12-07 01:28:46,444 - octoprint.environment - INFO - Detected environment is Python 2.7.16 under Linux (linux2). Details:
|  hardware:
|      cores: 4
|      freq: 1500.0
|      ram: 1979641856
|  os:
|      bits: 32
|      id: linux
|      platform: linux2
|  plugins:
|      pi_support:
|          model: Raspberry Pi 4 Model B Rev 1.1
|          octopi_version: 0.17.0
|          throttle_state: '0x0'
|  python:
|      pip: 19.3.1
|      version: 2.7.16
|      virtualenv: /home/pi/oprint
2020-12-07 01:28:46,445 - octoprint.server - INFO - ------------------------------------------------------------------------------
2020-12-07 01:28:53,739 - octoprint.plugins.tracking - INFO - Sent tracking event pong, payload: {u'python': '2.7.16', u'os': u'linux', u'ram': 1979641856, u'octopi_version': u'0.17.0', u'version': u'1.5.1', u'plugins': u'consolidatedtabs:0.1.3,themeify:1.2.2,filamentreload:1.3.4,printoid:1.0.2,spoolmanager:1.2.0', u'pip': '19.3.1', u'cores': 4, u'freq': 1500.0, u'pi_model': u'Raspberry Pi 4 Model B Rev 1.1', u'bits': 32}
2020-12-07 01:28:54,317 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 86407}
2020-12-07 01:40:17,550 - octoprint.access.users - INFO - Cleaning up user session 19EED054AC59431E9516093CCCAA5463 for user Rancorbin
2020-12-07 01:40:17,551 - octoprint.access.users - INFO - Logged out user: Rancorbin
2020-12-07 01:40:17,552 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 01:40:17,554 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 01:40:17,737 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.29.181
2020-12-07 01:40:17,742 - octoprint.server.util.sockjs - INFO - User Rancorbin logged in on the socket from client ::ffff:192.168.29.181
2020-12-07 01:40:18,682 - tornado.access - WARNING - 404 GET /plugin/enclosure/updateUI (::ffff:192.168.29.181) 4.48ms
2020-12-07 01:40:18,695 - tornado.access - WARNING - 404 POST /api/plugin/psucontrol (::ffff:192.168.29.181) 20.15ms
2020-12-07 01:40:18,701 - tornado.access - WARNING - 404 POST /plugin/octolapse/loadState (::ffff:192.168.29.181) 14.48ms
2020-12-07 01:41:39,389 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 01:41:39,390 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 01:43:46,423 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 01:43:54,104 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 87307}
2020-12-07 01:45:42,153 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 01:45:42,154 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 01:48:10,991 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 01:48:10,992 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 01:48:14,830 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.29.181
2020-12-07 01:56:36,377 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 01:56:36,379 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 01:56:36,682 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.29.181
2020-12-07 01:56:36,699 - octoprint.server.util.sockjs - INFO - User Rancorbin logged in on the socket from client ::ffff:192.168.29.181
2020-12-07 01:56:38,124 - tornado.access - WARNING - 404 GET /plugin/enclosure/updateUI (::ffff:192.168.29.181) 4.04ms
2020-12-07 01:56:38,133 - tornado.access - WARNING - 404 POST /plugin/octolapse/loadState (::ffff:192.168.29.181) 15.32ms
2020-12-07 01:56:38,140 - tornado.access - WARNING - 404 POST /api/plugin/psucontrol (::ffff:192.168.29.181) 13.87ms
2020-12-07 01:58:46,424 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 01:58:54,231 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 88207}
2020-12-07 02:11:17,696 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 02:11:17,698 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 02:13:46,425 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 02:13:54,097 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 89107}
2020-12-07 02:28:46,426 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 02:28:54,051 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 90007}
2020-12-07 02:41:44,881 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 02:41:44,884 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 02:41:48,295 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.29.181
2020-12-07 02:43:46,428 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 02:43:54,256 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 90907}
2020-12-07 02:57:15,614 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 02:57:15,616 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 02:57:15,775 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.29.181
2020-12-07 02:57:15,788 - octoprint.server.util.sockjs - INFO - User Rancorbin logged in on the socket from client ::ffff:192.168.29.181
2020-12-07 02:57:16,756 - tornado.access - WARNING - 404 GET /plugin/enclosure/updateUI (::ffff:192.168.29.181) 4.93ms
2020-12-07 02:57:16,763 - tornado.access - WARNING - 404 POST /plugin/octolapse/loadState (::ffff:192.168.29.181) 15.91ms
2020-12-07 02:57:16,771 - tornado.access - WARNING - 404 POST /api/plugin/psucontrol (::ffff:192.168.29.181) 21.42ms
2020-12-07 02:57:24,978 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.29.181
2020-12-07 02:58:46,429 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 02:58:54,069 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 91807}
2020-12-07 03:13:46,430 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 03:13:53,961 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 92707}
2020-12-07 03:16:26,351 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 03:16:26,353 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 03:16:26,460 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.29.181
2020-12-07 03:16:26,464 - octoprint.server.util.sockjs - INFO - User Rancorbin logged in on the socket from client ::ffff:192.168.29.181
2020-12-07 03:16:27,410 - tornado.access - WARNING - 404 POST /api/plugin/psucontrol (::ffff:192.168.29.181) 7.40ms
2020-12-07 03:16:27,417 - tornado.access - WARNING - 404 GET /plugin/enclosure/updateUI (::ffff:192.168.29.181) 4.38ms
2020-12-07 03:16:27,426 - tornado.access - WARNING - 404 POST /plugin/octolapse/loadState (::ffff:192.168.29.181) 5.99ms
2020-12-07 03:16:41,426 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 03:16:41,428 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 03:16:49,118 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.29.181
2020-12-07 03:19:31,059 - octoprint.plugins.printoid - INFO - //// Send alert to Printoid: 'print-progress' with value 25 (Ender 5+)
2020-12-07 03:25:39,204 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 03:25:39,206 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 03:25:39,336 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.29.181
2020-12-07 03:25:39,342 - octoprint.server.util.sockjs - INFO - User Rancorbin logged in on the socket from client ::ffff:192.168.29.181
2020-12-07 03:25:40,331 - tornado.access - WARNING - 404 GET /plugin/enclosure/updateUI (::ffff:192.168.29.181) 4.08ms
2020-12-07 03:25:40,341 - tornado.access - WARNING - 404 POST /api/plugin/psucontrol (::ffff:192.168.29.181) 16.52ms
2020-12-07 03:25:40,347 - tornado.access - WARNING - 404 POST /plugin/octolapse/loadState (::ffff:192.168.29.181) 13.24ms
2020-12-07 03:26:50,172 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.29.181
2020-12-07 03:28:46,432 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 03:28:54,030 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 93607}
2020-12-07 03:30:19,718 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 03:30:19,720 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 03:30:20,028 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.29.181
2020-12-07 03:30:20,035 - octoprint.server.util.sockjs - INFO - User Rancorbin logged in on the socket from client ::ffff:192.168.29.181
2020-12-07 03:31:57,482 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.29.181
2020-12-07 03:36:46,140 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:36:50,632 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:39:40,031 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 03:39:40,033 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 03:39:40,272 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.29.181
2020-12-07 03:39:40,278 - octoprint.server.util.sockjs - INFO - User Rancorbin logged in on the socket from client ::ffff:192.168.29.181
2020-12-07 03:41:51,712 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.29.181
2020-12-07 03:42:52,512 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 03:42:52,513 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 03:42:52,780 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.29.181
2020-12-07 03:42:52,785 - octoprint.server.util.sockjs - INFO - User Rancorbin logged in on the socket from client ::ffff:192.168.29.181
2020-12-07 03:42:55,510 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 03:42:55,514 - octoprint.server.api - INFO - Actively logging in user Rancorbin from ::ffff:192.168.29.181
2020-12-07 03:43:46,433 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 03:43:54,317 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 94507}
2020-12-07 03:44:12,838 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.29.181
2020-12-07 03:44:22,628 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:44:22,780 - octoprint.util.comm - ERROR - Unexpected error while reading from serial port
Traceback (most recent call last):
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/util/comm.py", line 3831, in _readline
    ret = self._serial.readline()
  File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/util/comm.py", line 6455, in readline
    c = self.read(1)
  File "/home/pi/oprint/local/lib/python2.7/site-packages/serial/serialposix.py", line 501, in read
    'device reports readiness to read but returned no data '
SerialException: device reports readiness to read but returned no data (device disconnected or multiple access on port?)
2020-12-07 03:44:22,784 - octoprint.util.comm - ERROR - Please see https://faq.octoprint.org/serialerror for possible reasons of this.
2020-12-07 03:44:22,800 - octoprint.util.comm - INFO - Changing monitoring state from "Printing" to "Offline (Error: SerialException: 'device reports readiness to read but returned no data (device disconnected or multiple access on port?)' @ comm.py:_readline:3831)"
2020-12-07 03:44:22,808 - octoprint.filemanager.analysis - INFO - Starting analysis of local:LEFT_SHIN_13.5h-187g-E5.gcode
2020-12-07 03:44:22,814 - octoprint.filemanager.analysis - INFO - Invoking analysis command: /home/pi/oprint/bin/python2 -m octoprint analysis gcode --speed-x=6000 --speed-y=6000 --max-t=10 --throttle=0.0 --throttle-lines=100 /home/pi/.octoprint/uploads/LEFT_SHIN_13.5h-187g-E5.gcode
2020-12-07 03:44:22,824 - octoprint.plugins.action_command_notification - INFO - Notifications cleared
2020-12-07 03:44:22,964 - octoprint.plugins.printoid - INFO - //// Send alert to Printoid: 'printer-state' with value Offline (Ender 5+)
2020-12-07 03:44:23,364 - octoprint.plugins.SpoolManager - WARNING - No spool selected, could not update values after print
2020-12-07 03:44:23,369 - octoprint.plugins.filamentreload - INFO - PrintFailed: Disabling filament sensor.
2020-12-07 03:44:23,949 - octoprint.plugins.tracking - INFO - Sent tracking event print_failed, payload: {u'origin': u'local', u'reason': u'error', u'commerror_text': u"SerialException: 'device reports readiness to read but returned no data (device disconnected or multiple access on port?)' @ comm.py:_readline:3831", u'file': 'be4de4fffe0cc1647f62dc4c0d47a2a236551908', u'elapsed': 12483}
2020-12-07 03:44:27,243 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:45:56,276 - octoprint.filemanager.analysis - INFO - Analysis of entry local:LEFT_SHIN_13.5h-187g-E5.gcode finished, needed 93.47s
2020-12-07 03:55:02,564 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:55:03,582 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:55:03,833 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:55:04,169 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:55:04,628 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:55:04,910 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:55:05,194 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:55:10,306 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:55:13,067 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 03:58:31,853 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.29.141
2020-12-07 03:58:31,899 - octoprint.server.util.flask - INFO - Passively logging in user Rancorbin from ::ffff:192.168.29.141
2020-12-07 03:58:31,904 - octoprint.access.users - INFO - Logged in user: Rancorbin
2020-12-07 03:58:31,971 - octoprint.server.util.sockjs - INFO - User Rancorbin logged in on the socket from client ::ffff:192.168.29.141
2020-12-07 03:58:46,435 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 03:58:56,376 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 95407}
2020-12-07 04:04:26,656 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 04:07:40,584 - octoprint.plugins.softwareupdate - INFO - Saved version cache to disk
2020-12-07 04:09:26,414 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 04:11:11,942 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 04:11:16,097 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 04:11:16,606 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 04:11:20,275 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 04:11:21,197 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 04:11:37,206 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24
2020-12-07 04:11:49,241 - tornado.access - WARNING - 409 GET /api/printer (::ffff:192.168.29.181) 5.38ms
2020-12-07 04:13:46,436 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 04:13:54,102 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 96307}
2020-12-07 04:28:46,438 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2020-12-07 04:28:54,042 - octoprint.plugins.tracking - INFO - Sent tracking event ping, payload: {'octoprint_uptime': 97207}
2020-12-07 04:29:56,070 - octoprint.plugins.filamentreload - INFO - The value of the pin is 0. No filament = False input = 24 >

Additional information about your setup

OctoPrint version, OctoPi version, printer, firmware, browser, operating system, ... as much data as possible

browser.user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
connectivity.connection_check: 8.8.8.8:53
connectivity.connection_ok: true
connectivity.enabled: true
connectivity.online: true
connectivity.resolution_check: octoprint.org
connectivity.resolution_ok: true
env.hardware.cores: 4
env.hardware.freq: 1500
env.hardware.ram: 1979641856
env.os.bits: 32
env.os.id: linux
env.os.platform: linux2
env.plugins.pi_support.model: Raspberry Pi 4 Model B Rev 1.1
env.plugins.pi_support.octopi_version: 0.17.0
env.plugins.pi_support.throttle_state: 0x0
env.python.pip: 19.3.1
env.python.version: 2.7.16
env.python.virtualenv: true
octoprint.safe_mode: false
octoprint.version: 1.5.1

Please format the log with </> in the editors menu bar.
Please also enable the serial.log. For this is an issue of the serial connection, the serial.log is quite important.

And please share the logs as file.

1 Like

I formatted the post, the serial.log I can enable but I really don't want to continue using octo if it's just going to keep failing my prints. Is there a way for me to test this scenario without creating waste and downtime for my printer?

Set your firmware to dry run. And test in safe mode to rule out any third party plugin issues. And check everything outlined in the FAQ entry. And put tape on your 5v pin, Creality printers are notorious for backpowering issues and broken stock firmware.

OK will do the dry run in safe mode. Always have the 5v pin taped off so good on that front.