What is the problem?
What did you already try to solve it?
SSH in.
tried to restart service... nothing
ps -ef | grep -i octoprint | grep -i python returns nothing
last thing the log says is...
octoprint.plugins.softwareupdate - INFO - Starting update of octoprint to 1.11.3...
then "^@" repeated.
Have you tried running in safe mode?
no
Did running in safe mode solve the problem?
no
Systeminfo Bundle
You can download this in OctoPrint's System Information dialog ... no bundle, no support!)
not sure what this means
Additional information about your setup
OctoPrint version, OctoPi version, printer, firmware, browser, operating system, ... as much data as possible
Version 1.11.3, pi 4B 4G
Anycubic Mega2 knutwurst firmware
log prior to update that fails to run:
| Plugin Manager (bundled) = /home/pi/oprint/lib/python3.9/site-packages/octoprint/plugins/pluginmanager
| Software Update (bundled) = /home/pi/oprint/lib/python3.9/site-packages/octoprint/plugins/softwareupdate
| Upload Manager (bundled) = /home/pi/oprint/lib/python3.9/site-packages/octoprint/plugins/uploadmanager
| Virtual Printer (bundled) = /home/pi/oprint/lib/python3.9/site-packages/octoprint/plugins/virtual_printer
| Third Party Plugins (1)
| MQTT (0.8.16) = /home/pi/oprint/lib/python3.9/site-packages/octoprint_mqtt
Prefix legend: ! = disabled, # = blacklisted, * = incompatible
2025-09-12 18:28:57,056 - octoprint.environment - INFO - Detected environment is Python 3.9.2 under Linux (Linux-6.1.21-v7l+-armv7l-with-glibc2.31). Details:
| hardware:
| cores: 4
| freq: 1500.0
| ram: 3970777088
| os:
| bits: 32
| id: linux
| platform: Linux-6.1.21-v7l+-armv7l-with-glibc2.31
| plugins:
| pi_support:
| model: Raspberry Pi 4 Model B Rev 1.1
| octopi_camera_stack: webcamd
| octopi_version: 1.0.0
| octopiuptodate_build: 1.0.0-1.10.2-20240618085851
| octopiuptodate_build_short: 2024.06.18.085851
| throttle_check_enabled: true
| throttle_check_functional: true
| throttle_state: '0x0'
| python:
| pip: '22.3'
| version: 3.9.2
I have another identical setup that I did not update. All works well with it.