Connect button appearing as Disconnect button - won't connect

[lnjustin]

What is the problem?

I can no longer connect to my Prusa Mini+ printer from Octoprint. I can log into Octoprint, change settings, etc. but cannot connect. In fact, even though Octorpint is not connected to the printer, a "Disconnect" button appears in place of the "Connect" button. Clicking the "Disconnect" button does nothing.

What did you already try to solve it?

I have followed the steps outlined in the web interface stuck faq. The problem persists in safe mode. There are no "exceptions" in javascript console. There do not appear to be any stuck requests in the network tab, except for the socket connection requests. I have double, triple, quadruple checked all cable connections, reset the Raspberry Pi numerous times, restarted OctoPrint numerous times, restarted the 3D printer numerous times, etc., all to no avail.

The console shows that the socket is not connected. Not sure if that is different than the "Missing Socket Authentication" issue in the faq. But I in any event attempted to check for any dependency mismatches as outlined in the faq. I successfully logged into my OctoPi via ssh, activated the virtual environment command, but the command to edit the offending file did not work because it could not find easy-install.pth (see screenshot below in third post). I fumbled around in various folders but couldn't locate it myself either. I found some easy_install.py files but no easy-install.pth files. If this could be the problem, I may need additional support to execute this command.

Have you tried running in safe mode?

Yes

Did running in safe mode solve the problem?

No

Systeminfo Bundle

octoprint.log (1.5 MB)
serial.log (249 Bytes)
haproxy.log (734.6 KB)
plugin_pluginmanager_console.log (14.3 KB)

Additional information about your setup

OctoPrint version:1.9.3
OctoPi version: 0.18.0
printer: Prusa Mini+
firmware: 4.4.0+4180
browser: Safari 16.3
operating system: Mac OS Monterey 12.6.2

Systeminfo.txt:
browser.user_agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.3 Safari/605.1.15
connectivity.connection_check: 1.1.1.1:53
connectivity.connection_ok: True
connectivity.enabled: True
connectivity.online: True
connectivity.resolution_ok: True
env.hardware.cores: 4
env.hardware.freq: 1500.0
env.hardware.ram: 1909071872
env.os.bits: 32
env.os.id: linux
env.os.platform: linux
env.plugins.pi_support.model: Raspberry Pi 4 Model B Rev 1.5
env.plugins.pi_support.octopi_camera_stack: webcamd
env.plugins.pi_support.octopi_version: 0.18.0
env.plugins.pi_support.octopiuptodate_build: 0.18.0-1.8.6-20221018093204
env.plugins.pi_support.octopiuptodate_build_short: 2022.10.18.093204
env.plugins.pi_support.throttle_check_enabled: True
env.plugins.pi_support.throttle_check_functional: True
env.plugins.pi_support.throttle_state: 0x0
env.python.pip: 20.3.3
env.python.version: 3.7.3
env.python.virtualenv: True
octoprint.last_safe_mode.date: 2023-12-30T13:13:06Z
octoprint.last_safe_mode.reason: settings
octoprint.safe_mode: True
octoprint.version: 1.9.3
systeminfo.generated: 2023-12-30T13:57:22Z
systeminfo.generator: zipapi

I had additional pictures and links in this post, but the limitation on new users has prevented me from including them....

[lnjustin]

Adding additional info in this post....

plugin_pluginmanager_console.log (14.3 KB)
plugin_softwareupdate_console.log (481.3 KB)
plugin_softwareupdate_update.log (352 Bytes)
tornado.log (2.5 MB)
webcamd.log (74.8 KB)

I have successfully used OctoPrint for about a year now. I had this problem only one other time before, but it resolved itself somehow (don't remember how). It is persisting this time though.

[lnjustin]

And one more media item since I'm limited to one media item per post....

[Charlie_Powell]

The issue with the button is definitely as a result of the socket not being connected, so the UI is not updating it's current state correctly.

To confirm, you are just trying to access OctoPrint normally on your same local network, using the IP? No other systems in place (like reverse proxy, VPN etc.?) I feel like I've seen this before, particularly on Mac/Safari. Does it work on any other devices you have?

The dependency mismatch thing you've referenced is 5 years old, I've not seen that issue come up myself so not sure if it's still relevant.

[lnjustin]

@Charlie_Powell

To confirm, you are just trying to access OctoPrint normally on your same local network, using the IP? No other systems in place (like reverse proxy, VPN etc.?)

Correct, normal access like I've done for a year now. No other systems in place.

[Ewald_Ikemann]

FYI: Instead of uploading all logs separately, just upload the systeminfo bundle.

[lnjustin]

I tried but it wouldn't let me given new user limitations on how many files can be uploaded...

[Ewald_Ikemann]

The systeminfo bundle is just one file

[lnjustin]

@Charlie_Powell

Does it work on any other devices you have?

Good suggestion. I ended up trying from another computer, and it worked. That led me to reboot the offending machine (again). This time the MacBook installed what appeared to be a substantial OS update. I also cleared all browser data. That appears to have restored working order to things as I can now connect via both the test machine and the original offending machine. Strange. Hope this remains stable...