What is the problem?
I cannot seem to connect my printer to my computer (i am using linux mint laptop as my raspberry pi). I am using a USB-B to USB-a adapter to connect, (it has the data transfer symbol, so it's not just a power cable) and i know the usb port is not broken. My serial port and baudrate is all AUTO.
What did you already try to solve it?
I have tried using my window laptop to connect to my printer and it works perfectly. I've tried using different usb ports and they all don't work.
Have you tried running in safe mode?
Not exactly sure whats safe mode
Systeminfo Bundle
You can download this in OctoPrint's System Information dialog ... no bundle, no support!)
I downloaded Octoprint using Linux manual install and followed all the steps
Additional information about your setup
OctoPrint version, OctoPi version, printer, firmware, browser, operating system, ... as much data as possible
My computer is the chromebook C214m that is running on linux mint xfce. I have not downloaded anything on it except prusaslicer and octoprint. My printer is the elegoo neptune 3 pro. it works on my windows computer so it must be something with my linux computer
Oh right!
Here: systemInfo
browser.user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36
connectivity.connection_check: 1.1.1.1:53
connectivity.connection_ok: True
connectivity.enabled: True
connectivity.online: True
connectivity.resolution_check: octoprint.org
connectivity.resolution_ok: True
env.hardware.cores: 2
env.hardware.freq: 2800.0
env.hardware.ram: 3962023936
env.os.bits: 64
env.os.id: linux
env.os.platform: linux
env.python.pip: 24.0
env.python.version: 3.12.3
env.python.virtualenv: True
octoprint.last_safe_mode.date: unknown
octoprint.last_safe_mode.reason: unknown
octoprint.safe_mode: False
octoprint.version: 1.10.3
systeminfo.generated: 2025-03-23T13:38:57Z
systeminfo.generator: zipapi
and i don't have any plugins installed so i don't think safemode would make much difference right?
Please attach the systeminfo bundle to your next post
octoprint-systeminfo-20250323215923.zip (26.4 KB)
I clicked the download and this is the file that was downloaded
Was that the correct file?
Have you tried different USB cables?
How did you install OctoPrint to the Linux system?
I know the USB cable works because I’ve tried it with my window computer and it worked.
Regarding the download, I followed the manual download section on the official octoprint website. I’ve seen YouTubers do the same on their Linux laptops ( the tiles says the are installing on Linux laptop, but I don’t actually see the computer, only the screen recording)
Ooh I see, Thanks a lot!!
