πŸ‡ΊπŸ‡¦ We stand with Ukraine! πŸ‡ΊπŸ‡¦

What is a Systeminfo Bundle and how can I obtain one?

Since OctoPrint 1.6.0, you can download a Systeminfo Bundle from the System Information dialog that you'll be asked to provide for support requests and bug reports.

:exclamation: Always provide a Systeminfo Bundle when requesting support here on these forums or when opening a bug report on GitHub. Without the information in your Systeminfo Bundle we won't be able to help you!

You can upload these bundles on the forums and attach them to GitHub Issues.

How to download a Systeminfo Bundle

You have a number of options to access the System Information dialog and the bundle download link on it:

  • If you are logged in as a user with the "System" permission you can open the System Information dialog from the Settings dialog, through the big "System info" button in its footer:

  • If you are logged in as a user with the "System" permission you can click on "System" right at the very bottom of the OctoPrint UI:

  • It's part of the recovery page that you can access by appending /recovery to your OctoPrint URL, e.g. http://octopi.local/recovery (you need Admin permissions for this).

  • If all else fails you can also access a smaller system information dump right from the command line:

    $ octoprint systeminfo
    connectivity.connection_check: 8.8.8.8:53
    connectivity.connection_ok: True
    connectivity.enabled: True
    connectivity.online: True
    connectivity.resolution_check: octoprint.org
    connectivity.resolution_ok: True
    env.hardware.cores: 4
    env.hardware.freq: 1200.0
    env.hardware.ram: 915722240
    env.os.bits: 32
    env.os.id: linux
    env.os.platform: linux
    env.plugins.pi_support.model: Raspberry Pi 3 Model B Rev 1.2
    env.plugins.pi_support.octopi_version: 0.18.0
    env.plugins.pi_support.throttle_state: 0x0
    env.python.pip: 20.3.3
    env.python.version: 3.7.3
    env.python.virtualenv: True
    octoprint.version: 1.5.2
    

    and also generate a Systeminfo Bundle this way by providing a target path for it:

    $ octoprint systeminfo .
    Writing systeminfo bundle to /home/pi/octoprint-systeminfo-20210427141433.zip...
    Done!
    /home/pi/octoprint-systeminfo-20210427141433.zip
    

    Make sure to provide the correct path to the octoprint executable for this to work. On OctoPi that will be

    ~/oprint/bin/octoprint systeminfo
    

    for the quick overview and

    ~/oprint/bin/octoprint systeminfo .
    

    for the bundle dump.

How to share a Systeminfo Bundle?

Please upload it directly to the forum post or the GitHub issue. Do not put it on some cloud host. Do not unpack it. Do not extract parts from it. Share it in full and unmodified.

What's in a Systeminfo Bundle?

The Systeminfo Bundle currently collects the following information:

  • System Information as visible in the corresponding dialog. This includes OctoPrint version, OS, Python and Pip versions, OctoPi version (if installed on OctoPi), information about your underlying hardware, and if connected to a printer also information about the firmware.
  • octoprint.log
  • serial.log
  • If connected to a printer, the current contents of your terminal tab.
  • plugin_softwareupdate_console.log
  • plugin_pluginmanager_console.log

How can I view what's in my Systeminfo Bundle?

There's a Systeminfo Bundle viewer available at bundleviewer.octoprint.org. You can upload your bundle there to view it. The app runs only in your browser, your bundle will not be stored anywhere.

I have a problem with a version that doesn't yet support Systeminfo Bundles!

First of all, upgrade to OctoPrint 1.6.0 or later. While there's some support for old versions, it doesn't make much sense trying to debug problems that might already be fixed in newer versions.

If upgrading is not an option for whatever reason, then please make sure to manually provide octoprint.log, serial.log, the contents of your terminal tab, your version of OctoPrint, the operating system & version of operating system that OctoPrint is running under, OctoPi version and Pi model (if running OctoPi and/or on a Pi), information on your environment (what hardware, what printer, what firmware on the printer, ...) -- in short, as much information as possible.

Click here to find out where to find the logs, and here where to find the relevant version numbers.

4 Likes
WebCam not working again after OctoPrint update
Need help? READ THIS FIRST!
Trouble connecting after updating to 1.6.0
Brand New OctoPi Setup - UI Is Very Unreliable Right Out Of The Box - Unusable
Connecting to an Ender 7
Help / info needed
Y Axis crashes after using Octopi
Octoprint resets printer's step/mm
Cannot upgrade to 1.7.3
OctoPrint Stopped Working
My RaspberryPi 4B falls asleep when I do not touch it for more than 1 hour
My RaspberryPi 4B falls asleep when I do not touch it for more than 1 hour
Doesn't work after todays update of progress report
poor print quality
poor print quality
Mise Γ  jour de Python3 et Octoprint
Creality cr6-se m112 error
Printer goes to sleep before printing
Octopi Connected to Wifi, but not showing webpage
Octoprint not connecting to printer
Prusa i3 MK3S+ Heating Disabled by Safety Timer
Can't Update to 1.6.1
Can't Update to 1.6.1
Octoprint web interface won't load
Internal server error help
Octo pi on raspberry will not connect to printer
"Not SD printing" - won't shut up
Octolapse: No extrusion after first 2-3 layers
Octolapse skips photos after update octoprint 1.6
Octolapse: File line number 2 was expected, but 2 was received!
Problem connecting to cr-10s
I broke my Octoprint trying to update to 1.8
I broke my Octoprint trying to update to 1.8
Prints fail when sent through octoprint
My Flsun SR won't print from SD
Artillery Hornet usb connection don't work
TP-Link power adaptors only trigger first instance) IE I have 2 power adaptors
Octopi stops working after one day
Print progress on Ender3 v2
Arducam 16mpx Autofocus not working witch Octopi
Arducam 16mpx Autofocus not working witch Octopi
TP Link Tapo Smart Plug not connecting to Octoprint

Private username was in one of the files. And IP throughout another ... this should be filtered?

Is that a question or a request? :slight_smile:

It should contain only local ip addresses so nothing to worry about.

Depending on the problem, this information will help us to find solutions.

If you're still concerned, feel free to remove those things before submitting the logs.

I have the same problem caused by the upgrade to 1.8.0 !!!
this my file:

browser.user_agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.127 Safari/537.36
connectivity.connection_check: 8.8.8.8:53
connectivity.connection_ok: True
connectivity.enabled: True
connectivity.online: True
connectivity.resolution_check: octoprint.org
connectivity.resolution_ok: True
env.hardware.cores: 1
env.hardware.freq: unknown
env.hardware.ram: 125386752
env.os.bits: 32
env.os.id: linux
env.os.platform: linux
env.python.pip: 21.2.4
env.python.version: 3.9.10
env.python.virtualenv: False
octoprint.safe_mode: False
octoprint.version: 1.6.1
systeminfo.generator: zipapi

this is the plugin manager error:
There was an error with the template dialogs/settings.jinja2 at line number 41: Could not build url for endpoint 'plugin.pluginmanager.upload_file'. Did you mean 'api.pluginCommand' instead?

this is the backup / restore error:There was an error with the template dialogs/settings.jinja2 at line number 41: Could not build url for endpoint 'plugin.backup.perform_restore'. Did you mean 'api.performSystemAction' instead?

Not sure what problem you are referring to - did you mean to post somewhere else?

no, it's the same problem as the initial post

The initial post is an FAQ entry about how to obtain a system info bundle.

it's true, I was wrong ... I wanted to put it here: