Help upgrade Octoprint

[guido]

I am not able to upgrade Octoprint, may someone help me ? This is the log:

ERROR: Command errored out with exit status 1: /home/pi/oprint/bin/python2 /home/pi/oprint/local/lib/python2.7/site-packages/pip install --ignore-installed --no-user --prefix /tmp/pip-build-env-vyeaqF/overlay --no-warn-script-location --no-binary :none: --only-binary :none: -i Simple index --extra-index-url piwheels - Simple index -- setuptools wheel Cython Check the logs for full command output.
++++++++++++++++++++++++++++++++++++++++++++++++++

[Ewald_Ikemann]

Hello @guido !

@guido

This is the log:

Sorry, you just shared an error message.

There was a template that asked for more information. Where is it gone?

[guido]

i share only the error message because the system not allow me to insert the complete log, sorry

[guido]

maybe this can helpmore : Downloading https://files.pythonhosted.org/packages/a0/a4/d63f2d7597e1a4b55aa3b4d6c5b029991d3b824b5bd331af8d4ab1ed687d/PyYAML-5.4.1.tar.gz (175kB)
Installing build dependencies: started
Installing build dependencies: finished with status 'error'
ERROR: Command errored out with exit status 1:
command: /home/pi/oprint/bin/python2 /home/pi/oprint/local/lib/python2.7/site-packages/pip install --ignore-installed --no-user --prefix /tmp/pip-build-env-vyeaqF/overlay --no-warn-script-location --no-binary :none: --only-binary :none: -i Simple index --extra-index-url piwheels - Simple index -- setuptools wheel Cython
cwd: None

[Ewald_Ikemann]

It seems you ain't running OctoPi?

[Charlie_Powell]

Open OctoPrint's logging section, and download the plugin_softwareupdate_console.log file, then upload the whole file to the post. You don't need to copy and past it, hit the upload button or drag and drop the file

[guido]

plugin_softwareupdate_console.log (387.7 KB)

[Charlie_Powell]

My OctoPrint update fails with "ImportError: cannot import name NullHandler"

Earlier versions of the third party plugin PrintTimeGenius pulled in an unneeded third party logging module that is incompatible to Python's standard library. Its presence causes this issue. PrintTimeGenius has since been updated to no longer pull in this disrupting dependency, but if you installed an older version of it at some earlier point it will still have pulled it in and cause errors like the following when attempting to update: Complete output from command /home/pi/oprint/bin/python2 /h…

[guido]

I solve my problem:m any thank's Charlie.
Thank's again and best wishes.

[JavierC]

I have the same or similar problem, but I not see PrintTimeGenius plugin installed, how can I solve the problem?
plugin_softwareupdate_console.log (1.7 MB)

[Ewald_Ikemann]

I think this thread is more helping with your problem:

My OctoPrint update fails with "ImportError: cannot import name NullHandler"

Earlier versions of the third party plugin PrintTimeGenius pulled in an unneeded third party logging module that is incompatible to Python's standard library. Its presence causes this issue. PrintTimeGenius has since been updated to no longer pull in this disrupting dependency, but if you installed an older version of it at some earlier point it will still have pulled it in and cause errors like the following when attempting to update: Complete output from command /home/pi/oprint/bin/python2 /h…