Get Help FAQ
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Printers known to have backpowering issues
Printers that show backpowering issues try to draw their 5v power from devices connected via USB. In the case of a connected Raspberry Pi, that can cause undervoltage issues and thus negatively affect stability and perfo… |
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16 | 5719 | April 18, 2021 |
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Multiple printers per server megathread
Pis are cheap, human time is expensive (especially when multiplied by the number of people reading a message), and there are plenty of reasons that multiple instances of OctoPrint on one Pi is problematic. Because of th… |
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75 | 32369 | March 15, 2021 |
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Pi Undervoltage/power issues: I had a strange lightning bolt/temperature symbol with an exclamation mark popup in my navbar, what does that mean?
Starting with OctoPrint 1.3.10, the bundled "Pi Support Plugin" (only active when running on a Raspbery Pi) will regularly check if your Pi has detected any underlying issues via vcgencmd get_throttled. This command can… |
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98 | 341043 | February 17, 2021 |
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Printers known to ship with broken or unsafe firmware, or broken electronics
A list of printers with known-to-be-problematic stock firmware or electrical issues, based on years of user reports and fielding support requests. Please note: This list is not exhaustive. Just because your printer isn'… |
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1 | 6341 | November 4, 2020 |
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Where can I find OctoPrint's and OctoPi's log files?
To help with problem analysis, it's important to share relevant log files. This FAQ entry is going to tell you where to find the log files of the OctoPrint application and the OctoPi OS image. :question: Confused about… |
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1 | 73721 | November 12, 2018 |
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Does OctoPrint 1.4.0 and later only run under Python 3 now? Did OctoPrint stop supporting Python 2?
No. OctoPrint 1.4.0 also supports running under Python 3.7+ but it continues to also run just fine under Python 2.7 and will continue to do so for a while. Please do not confuse "supports running under Python 3" with "… |
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2 | 2051 | April 13, 2020 |
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How to paste and format configuration files or logs, aka "escaping code"
When leaving logs or configuration files, please format them properly. Things like # a comment will appear poorly if you don't: a comment Additionally, it's just a lot harder to read poorly-formatted blobs of text. To … |
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3 | 1905 | November 12, 2018 |
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Do you need a log file to help me with my problem?
Yes. Always provide as much information as you can if you are asking for help/reporting a problem. That includes what version of OctoPrint (and OctoPi) you are running on what kind of hardware against what printer model… |
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1 | 2057 | September 15, 2018 |
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I want to access my OctoPrint installation from the internet, how do I do that?
First of all: Don't even think about doing that without enabling Access Control! I can't stress enough how important it is to secure your printer when you want to make it accessible from the internet (or any public/untru… |
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1 | 34775 | September 10, 2019 |
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How can I find out the version of OctoPrint or OctoPi I am running?
To help with problem analysis, it's important to share what software versions you are even running. This FAQ entry is going to tell you how to find out the current version of OctoPrint and the OctoPi OS image. OctoPrint … |
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1 | 6195 | November 12, 2018 |
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About the FAQ category
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0 | 2452 | March 9, 2018 |
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My Creality Ender3 runs into a lot of communication issues
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3 | 1416 | April 10, 2021 |
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OctoPrint tells me that my printer's firmware lacks mandatory safety features, what does this mean?
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73 | 136140 | April 3, 2021 |
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OctoPrint doesn't show a temperature graph for my Creality printer with stock firmware
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30 | 58178 | March 31, 2021 |
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How can I roll back to an earlier version after an update?
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2 | 5615 | March 23, 2021 |
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Put tape on the 5V pin - Why and how
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40 | 59315 | March 19, 2021 |
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How can I change mjpg-streamer parameters on OctoPi?
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8 | 118455 | March 7, 2021 |
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WiFi setup and troubleshooting
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35 | 326233 | February 28, 2021 |
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I installed a broken plugin, how do I uninstall it again?
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1 | 9728 | February 16, 2021 |
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The web interface seems stuck/not responsive/broken
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4 | 10627 | February 11, 2021 |
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I can't reach my OctoPi under octopi.local
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3 | 118370 | February 8, 2021 |
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OctoPrint tells me I'm running a firmware development version, why?
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0 | 10519 | February 4, 2021 |
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USB webcams known to work with mjpg-streamer
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9 | 48786 | February 3, 2021 |
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Where do I find the System Information?
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0 | 172 | January 29, 2021 |
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Creality communication issues; weird signs in terminal
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0 | 314 | February 1, 2021 |
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Why is there no access control for the webcam in OctoPrint? Why is my webcam always on?
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0 | 2456 | November 24, 2017 |
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OctoPrint randomly loses connection to the printer with a "SerialException"
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12 | 37951 | January 28, 2021 |
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I have OctoPrint installed on Windows and when I try to connect to my printer I get "Access Denied"
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0 | 252 | January 21, 2021 |
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Printers known to work/not work
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0 | 19974 | June 17, 2020 |
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How can I manually restore a backup created with the Backup & Restore plugin?
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6 | 3880 | December 28, 2020 |