Get Help FAQ
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Pi Undervoltage/power issues: I had a strange lightning bolt/temperature symbol with an exclamation mark popup in my navbar, what does that mean?
Starting with OctoPrint 1.3.10, the bundled "Pi Support Plugin" (only active when running on a Raspbery Pi) will regularly check if your Pi has detected any underlying issues via vcgencmd get_throttled. This command can… |
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91 | 294272 | November 28, 2020 |
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Printers known to have backpowering issues
Printers that show backpowering issues try to draw their 5v power from devices connected via USB. In the case of a connected Raspberry Pi, that can cause undervoltage issues and thus negatively affect stability and perfo… |
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5 | 1261 | November 10, 2020 |
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Printers known to ship with broken or unsafe firmware, or broken electronics
A list of printers with known-to-be-problematic stock firmware or electrical issues, based on years of user reports and fielding support requests. Please note: This list is not exhaustive. Just because your printer isn'… |
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1 | 2193 | November 4, 2020 |
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Where can I find OctoPrint's and OctoPi's log files?
To help with problem analysis, it's important to share relevant log files. This FAQ entry is going to tell you where to find the log files of the OctoPrint application and the OctoPi OS image. :question: Confused about… |
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1 | 56227 | November 12, 2018 |
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Does OctoPrint 1.4.0 and later only run under Python 3 now? Did OctoPrint stop supporting Python 2?
No. OctoPrint 1.4.0 also supports running under Python 3.7+ but it continues to also run just fine under Python 2.7 and will continue to do so for a while. Please do not confuse "supports running under Python 3" with "… |
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2 | 1601 | April 13, 2020 |
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How to paste and format configuration files or logs, aka "escaping code"
When leaving logs or configuration files, please format them properly. Things like # a comment will appear poorly if you don't: a comment Additionally, it's just a lot harder to read poorly-formatted blobs of text. To … |
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3 | 1615 | November 12, 2018 |
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Do you need a log file to help me with my problem?
Yes. Always provide as much information as you can if you are asking for help/reporting a problem. That includes what version of OctoPrint (and OctoPi) you are running on what kind of hardware against what printer model… |
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1 | 1799 | September 15, 2018 |
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I want to access my OctoPrint installation from the internet, how do I do that?
First of all: Don't even think about doing that without enabling Access Control! I can't stress enough how important it is to secure your printer when you want to make it accessible from the internet (or any public/untru… |
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1 | 30319 | September 10, 2019 |
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How can I find out the version of OctoPrint or OctoPi I am running?
To help with problem analysis, it's important to share what software versions you are even running. This FAQ entry is going to tell you how to find out the current version of OctoPrint and the OctoPi OS image. OctoPrint … |
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1 | 5272 | November 12, 2018 |
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About the FAQ category
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0 | 2301 | March 9, 2018 |
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OctoPrint doesn't show a temperature graph for my Creality printer
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10 | 15084 | December 4, 2020 |
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OctoPrint randomly loses connection to the printer with a "SerialException"
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11 | 30183 | December 4, 2020 |
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How can I change mjpg-streamer parameters on OctoPi?
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2 | 95362 | December 3, 2020 |
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USB webcams known to work with mjpg-streamer
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4 | 22207 | December 1, 2020 |
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Put tape on the 5V pin - Why and how
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35 | 32566 | November 29, 2020 |
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OctoPrint tells me that my printer's firmware lacks mandatory safety features, what does this mean?
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65 | 125546 | November 12, 2020 |
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My Creality printer shows a heater failure when connected to OctoPrint
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3 | 218 | November 12, 2020 |
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Printers known to work/not work
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0 | 7812 | June 17, 2020 |
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WiFi setup and troubleshooting
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21 | 260651 | November 7, 2020 |
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What hardware and OS does OctoPrint officially support?
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4 | 1074 | October 22, 2020 |
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Multiple printers per server megathread
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62 | 26560 | October 14, 2020 |
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My Creality printer ignores its endstops when homing from OctoPrint
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1 | 463 | September 28, 2020 |
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My Lulzbot Workhorse locks up when OctoPrint connects to it
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0 | 148 | September 28, 2020 |
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OctoPrint claims to not have a connection to the internet, but it does!
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14 | 9355 | September 25, 2020 |
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How can I revert to an older version of the OctoPrint installation on my OctoPi image?
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0 | 9056 | November 23, 2017 |
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My SD prints get interrupted when I connect to my printer from OctoPrint!
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2 | 3213 | August 11, 2020 |
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OctoPrint can't connect to my printer
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0 | 4408 | November 23, 2017 |
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When I try to print something I keep getting a "format error" from the printer on a line containing "{travel_speed}"
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0 | 1005 | March 29, 2019 |
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How do I backup my OctoPrint settings on OctoPi?
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8 | 26889 | April 28, 2020 |
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What is the difference between OctoPrint and OctoPi? Are they the same thing?
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1 | 34948 | April 3, 2020 |