Get Help FAQ
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Upgrading your OctoPrint install to Python 3
If you are still running Python 2 and using OctoPrint 1.7x, you will see warnings like this: You need to upgrade your OctoPrint install to use Python 3, as Python 2 is end-of-life and OctoPrint 1.8.0 and later no l… |
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3 | 136475 | October 24, 2021 |
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My OctoPrint update fails with "ImportError: cannot import name NullHandler"
Earlier versions of the third party plugin PrintTimeGenius pulled in an unneeded third party logging module that is incompatible to Python's standard library. Its presence causes this issue. PrintTimeGenius has since bee… |
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2 | 8339 | October 27, 2021 |
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What is a Systeminfo Bundle and how can I obtain one?
Since OctoPrint 1.6.0, you can download a Systeminfo Bundle from the System Information dialog that you'll be asked to provide for support requests and bug reports. :exclamation: Always provide a Systeminfo Bundle wh… |
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8 | 3773 | May 19, 2022 |
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Multiple printers per server megathread
Pis are cheap, human time is expensive (especially when multiplied by the number of people reading a message), and there are plenty of reasons that multiple instances of OctoPrint on one Pi is problematic. Because of th… |
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76 | 43412 | April 24, 2021 |
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Printers known to have backpowering issues
Printers that show backpowering issues try to draw their 5v power from devices connected via USB. In the case of a connected Raspberry Pi, that can cause undervoltage issues and thus negatively affect stability and perfo… |
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24 | 24051 | September 4, 2021 |
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Printers known to ship with broken or unsafe firmware, or broken electronics
A list of printers with known-to-be-problematic stock firmware or electrical issues, based on years of user reports and fielding support requests. Please note: This list is not exhaustive. Just because your printer isn'… |
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2 | 12863 | August 29, 2021 |
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I want to access my OctoPrint installation from the internet, how do I do that?
First of all: Don't even think about doing that without enabling Access Control! I can't stress enough how important it is to secure your printer when you want to make it accessible from the internet (or any public/untru… |
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1 | 41157 | September 10, 2019 |
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Pi Undervoltage/power issues: I had a strange lightning bolt/temperature symbol with an exclamation mark popup in my navbar, what does that mean?
Starting with OctoPrint 1.3.10, the bundled "Pi Support Plugin" (only active when running on a Raspbery Pi) will regularly check if your Pi has detected any underlying issues via vcgencmd get_throttled. This command can… |
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134 | 512579 | April 3, 2022 |
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How to paste and format configuration files or logs, aka "escaping code"
When leaving logs or configuration files, please format them properly. Things like # a comment will appear poorly if you don't: a comment Additionally, it's just a lot harder to read poorly-formatted blobs of text. To … |
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3 | 2439 | November 12, 2018 |
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Where can I find OctoPrint's and OctoPi's log files?
:point_right::point_right::point_right: Going forward, please ALWAYS share a full system info bundle :point_left::point_left::point_left: You can find out here how to obtain that: To help with problem analysis, i… |
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1 | 108172 | November 12, 2018 |
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How can I find out the version of OctoPrint or OctoPi I am running?
To help with problem analysis, it's important to share what software versions you are even running. This FAQ entry is going to tell you how to find out the current version of OctoPrint and the OctoPi OS image. OctoPrint … |
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1 | 9337 | November 12, 2018 |
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Do you need a log file to help me with my problem?
Yes. Always provide as much information as you can if you are asking for help/reporting a problem. That includes what version of OctoPrint (and OctoPi) you are running on what kind of hardware against what printer model… |
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1 | 2621 | September 15, 2018 |
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About the FAQ category
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0 | 2860 | March 9, 2018 |
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"The OctoPrint server is currently not running" on my fresh install of OctoPi
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0 | 235 | March 12, 2022 |
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WiFi setup and troubleshooting
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37 | 430265 | March 12, 2022 |
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I cannot install/uninstall/update plugins, update OctoPrint, or restore a backup, I get a "UnicodeEncodeError: 'latin-1' codec can't encode characters"
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0 | 786 | March 7, 2022 |
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Printers known to work/not work
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0 | 42682 | June 17, 2020 |
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How can I find out what Python version OctoPrint is running under? On the command line it still reports version 2.7!
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0 | 433 | February 7, 2022 |
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Put tape on the 5V pin - Why and how
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50 | 124936 | February 22, 2022 |
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USB webcams known to work with mjpg-streamer
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15 | 108747 | February 3, 2022 |
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How can I update the OctoPrint installation on my OctoPi image?
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16 | 79304 | January 21, 2022 |
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OctoPrint is telling me I need to update my default system password
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2 | 2585 | January 19, 2022 |
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OctoPrint claims to not have a connection to the internet, but it does!
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15 | 26378 | January 11, 2022 |
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OctoPrint tells me I'm running a firmware development version, why?
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2 | 43750 | December 30, 2021 |
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OctoPrint tells me that my printer's firmware lacks mandatory safety features, what does this mean?
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76 | 158103 | December 10, 2021 |
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OctoPrint can't connect to my printer
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0 | 19640 | November 23, 2017 |
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Trying to update OctoPrint on OctoPi 0.16 gives me an "AssertionError" about "assert have_directory_for_build", how do I solve this?
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10 | 6400 | November 17, 2021 |
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OctoPrint tells me it can't run an update due to my Python environment being outdated, what do I do now?
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3 | 43233 | November 5, 2021 |
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My OctoPrint tells me I'm still running on Python 2 and should upgrade, but I'm on OctoPi 0.18!
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0 | 467 | November 1, 2021 |
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OctoPrint tells me my Raspberry Pi Zero 2 isn't supported, it detects it as a Zero or Zero W!
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2 | 1023 | October 28, 2021 |