Octoprint connection failed with CR6-SE send m112 ERROR

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1

What is the problem?

Octoprint and cr6se with communicity 6.1 firmware

What did you already try to solve it?

Try another connection cable

Have you tried running in safe mode?

No that's not the problem

Did running in safe mode solve the problem?

No and not a option for solving it

Systeminfo Bundle

browser.user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.54 Safari/537.36 Edg/95.0.1020.30
connectivity.connection_check: 1.1.1.1:53
connectivity.connection_ok: True
connectivity.enabled: True
connectivity.online: True
connectivity.resolution_check: octoprint.org
connectivity.resolution_ok: True
env.hardware.cores: 4
env.hardware.freq: 1500.0
env.hardware.ram: 3959984128
env.os.bits: 32
env.os.id: linux
env.os.platform: linux
env.plugins.pi_support.model: Raspberry Pi 4 Model B Rev 1.4
env.plugins.pi_support.octopi_version: 0.18.0
env.plugins.pi_support.throttle_state: 0x0
env.python.pip: 21.3.1
env.python.version: 3.7.3
env.python.virtualenv: True
octoprint.safe_mode: False
octoprint.version: 1.7.0
systeminfo.generator: zipapi

WRITE HERE

Additional information about your setup

octoprint newest version always update
printer cr6-SE with the communicity 6.1 firmware

2021-10-20 19:26:14,804 - octoprint.util.comm - WARNING - Printer keeps requesting line 100038 again and again, communication stuck
2021-10-20 19:26:14,804 - octoprint.util.comm - INFO - Changing monitoring state from "Printing" to "Error"
2021-10-20 19:26:14,813 - octoprint.util.comm - INFO - Force-sending M112 to the printer
2021-10-20 19:26:14,900 - octoprint.util.comm - INFO - Changing monitoring state from "Error" to "Offline after error"
2021-10-20 19:26:15,469 - octoprint.util.comm - INFO - Firmware didn't send an 'ok' with their resend request. That's a known bug with some firmware variants out there. Simulating an ok to continue...
2021-10-20 19:26:15,539 - octoprint.plugins.tracking - INFO - Sent tracking event commerror_resend_loop, payload: {'commerror_text': 'Printer keeps requesting line 100038 again and again, communication stuck'}
2021-10-20 19:26:15,789 - octoprint.plugins.action_command_notification - INFO - Notifications cleared
2021-10-20 19:26:16,456 - octoprint.plugins.printhistory - INFO - fileData not found
2021-10-20 19:26:16,574 - octoprint.plugins.DisplayLayerProgress - INFO - Printing stopped. Detailed progress stopped.
2021-10-20 19:26:16,744 - octoprint.plugins.tracking - INFO - Sent tracking event print_failed, payload: {'origin': 'local', 'file': '5fe959c1647c37e9d50c83e9cc4bd81c05d76d56', 'elapsed': 7224, 'reason': 'error', 'commerror_text': 'Printer keeps requesting line 100038 again and again, communication stuck'}

2

Since you are running OctoPrint 1.7.0, you should have seen this:

grafik
grafik942×295 13.6 KB

3

yes and i have also add tge information that's ask..... or did you need something else ??

browser.user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.54 Safari/537.36 Edg/95.0.1020.30
connectivity.connection_check: 1.1.1.1:53
connectivity.connection_ok: true
connectivity.enabled: true
connectivity.online: true
connectivity.resolution_check: octoprint.org
connectivity.resolution_ok: true
env.hardware.cores: 4
env.hardware.freq: 1500
env.hardware.ram: 3959984128
env.os.bits: 32
env.os.id: linux
env.os.platform: linux
env.plugins.pi_support.model: Raspberry Pi 4 Model B Rev 1.4
env.plugins.pi_support.octopi_version: 0.18.0
env.plugins.pi_support.throttle_state: 0x0
env.python.pip: 21.3.1
env.python.version: 3.7.3
env.python.virtualenv: true
octoprint.safe_mode: false
octoprint.version: 1.7.0
printer.firmware: Marlin CR-6 community firmware - release 6.1 (based on Marlin 2.0.8.1) (Jun 4 2021 16:53:51)
systeminfo.generator: systemapi

4

Not quite. You uploaded the systeminfo, not the systeminfo bundle. That one you have to download from OctoPrint (as shown in the image i posted) and then, untouched, upload it here.

5

haproxy.log (278.3 KB)
octoprint.log (3.7 MB)
plugin_pluginmanager_console.log (10.5 KB)
plugin_softwareupdate_console.log (41.5 KB)
plugin_softwareupdate_update.log (624 Bytes)

6

serial.log (148 Bytes)
webcamd.log (25.8 KB)

7

I said untouched and you unzipped it and uploaded the files separate?

Anyhow:

The snippet in your first post is 9 days old. The octoprint.log starts 5 days ago. There is no appearance of sending M112 to the printer.

But you have some trouble connecting to your printer.
Also, you have problems connecting to the internet.

Please see this thread:

8

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