Starting print with octoprint fails

This text will be hidden### What is the problem?

When i click the start print bouton on octoprint the printer heats up (sometimes the bed heats up but the nosle refuses), the status is changed to printing in octoprint the progress bar moves but nothing happens on the printer. after this if i try to cancel the print octoprint becomes basicly unresponsive

What did you already try to solve it?

tried in safe mode with gcode stored locally and son the Sd card.
the gcode works perfectly if i do everything manually without octoprint

Have you tried running in safe mode?

yes

Did running in safe mode solve the problem?

no

System info Bundle

octoprint-systeminfo-20220403145831.zip (322.2 KB)

WRITE HERE

Additional information about your setup

  • Printer: Wanhao D12 230 dual

*OctoPrint version : Version 1.7.3

  • OctoPi version : Version 0.18.0, running on Raspberry Pi 4 Model B Rev 1.2

  • Firmware : wanhao d12 230 dual bl touch TMC 2209

*Browser : tried with opera, chrome, edge and safari(ios)

*operating system : windows 10 and ios 15.4`Preformatted text
i use the latest version of cura with wanaho printer and material profiles. my printer is connected to one of the usb 3 ports of the rasberry pi via the original blue cable. the rasberry pi is connected via ethernet to my local network.

**here is my terminal when starting a print in safe mode** ``` Changing monitoring state from "Offline" to "Opening serial connection" Connecting to port /dev/ttyUSB0, baudrate 115200 Changing monitoring state from "Opening serial connection" to "Connecting" Connected to: Serial(port='/dev/ttyUSB0', baudrate=115200, bytesize=8, parity='N', stopbits=1, timeout=10.0, xonxoff=False, rtscts=False, dsrdtr=False), starting monitor Send: N0 M110 N0*125 Recv: ok Send: N0 M110 N0*125 Changing monitoring state from "Connecting" to "Operational" Recv: ok Send: N0 M110 N0*125 Recv: ok Send: N1 M115*39 Recv: FIRMWARE_NAME:Marlin 1.0.0 (Github) SOURCE_CODE_URL:https://github.com/MarlinFirmware/Marlin PROTOCOL_VERSION:1.0 MACHINE_TYPE:3D Printer EXTRUDER_COUNT:2 UUID:cede2a2f-41a2-4748-9b12-c55c62f367ff Recv: Cap:SERIAL_XON_XOFF:0 Recv: Cap:EEPROM:1 Recv: Cap:VOLUMETRIC:1 Recv: Cap:AUTOREPORT_TEMP:1 Recv: Cap:PROGRESS:0 Recv: Cap:PRINT_JOB:1 Recv: Cap:AUTOLEVEL:1 Recv: Cap:Z_PROBE:1 Recv: Cap:LEVELING_DATA:1 Recv: Cap:BUILD_PERCENT:0 Recv: Cap:SOFTWARE_POWER:0 Recv: Cap:TOGGLE_LIGHTS:0 Recv: Cap:CASE_LIGHT_BRIGHTNESS:0 Recv: Cap:EMERGENCY_PARSER:0 Recv: ok Send: M21 Recv: T:189.91 /190.00 B:60.11 /60.00 T0:189.91 /190.00 T1:189.94 /0.00 @:57 B@:0 @0:57 @1:0 Recv: ok Send: M155 S2 Recv: ok Recv: echo:enqueueing "M105" Recv: T:189.77 /190.00 B:59.67 /60.00 T0:189.77 /190.00 T1:189.94 /0.00 @:60 B@:127 @0:60 @1:0 Changing monitoring state from "Operational" to "Starting" Send: N0 M110 N0*125 Recv: ok Changing monitoring state from "Starting" to "Printing" Send: N1 T1*58 Recv: echo:Active Extruder: 1 Recv: ok Send: N2 M140 S60*81 Recv: ok Send: N3 M105*36 Recv: T:189.94 /190.00 B:59.75 /60.00 T0:189.94 /190.00 T1:190.00 /0.00 @:56 B@:127 @0:56 @1:0 Recv: echo:enqueueing "M105" Recv: T:189.89 /190.00 B:59.94 /60.00 T0:189.89 /190.00 T1:190.14 /0.00 @:58 B@:127 @0:58 @1:0 Recv: T:190.31 /190.00 B:60.43 /60.00 T0:190.31 /190.00 T1:189.74 /0.00 @:47 B@:127 @0:47 @1:0 Recv: T:190.07 /190.00 B:60.46 /60.00 T0:190.07 /190.00 T1:189.89 /0.00 @:55 B@:127 @0:55 @1:0 Recv: echo:enqueueing "M105" Recv: T:190.00 /190.00 B:60.68 /60.00 T0:190.00 /190.00 T1:190.14 /0.00 @:55 B@:127 @0:55 @1:0 Recv: T:190.24 /190.00 B:60.52 /60.00 T0:190.24 /190.00 T1:189.72 /0.00 @:49 B@:0 @0:49 @1:0 Recv: echo:enqueueing "M105" Recv: T:189.83 /190.00 B:60.83 /60.00 T0:189.83 /190.00 T1:189.94 /0.00 @:59 B@:0 @0:59 @1:0 Recv: T:190.10 /190.00 B:60.31 /60.00 T0:190.10 /190.00 T1:189.83 /0.00 @:52 B@:0 @0:52 @1:0 Recv: T:189.72 /190.00 B:60.37 /60.00 T0:189.72 /190.00 T1:190.00 /0.00 @:62 B@:0 @0:62 @1:0 Recv: echo:enqueueing "M105" Recv: T:189.91 /190.00 B:60.80 /60.00 T0:189.91 /190.00 T1:189.80 /0.00 @:55 B@:0 @0:55 @1:0 Recv: T:190.07 /190.00 B:60.60 /60.00 T0:190.07 /190.00 T1:190.03 /0.00 @:51 B@:0 @0:51 @1:0 Recv: echo:enqueueing "M105" Recv: T:190.07 /190.00 B:60.25 /60.00 T0:190.07 /190.00 T1:189.77 /0.00 @:51 B@:0 @0:51 @1:0 ``` **here is some more system info :** ``` browser.user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.109 Safari/537.36 OPR/84.0.4316.52 connectivity.connection_check: 1.1.1.1:53 connectivity.connection_ok: true connectivity.enabled: true connectivity.online: true connectivity.resolution_check: octoprint.org connectivity.resolution_ok: true env.hardware.cores: 4 env.hardware.freq: 1500 env.hardware.ram: 3971158016 env.os.bits: 32 env.os.id: linux env.os.platform: linux env.plugins.pi_support.model: Raspberry Pi 4 Model B Rev 1.2 env.plugins.pi_support.octopi_version: 0.18.0 env.plugins.pi_support.throttle_state: 0x0 env.python.pip: 22.0.4 env.python.version: 3.7.3 env.python.virtualenv: true octoprint.safe_mode: true octoprint.version: 1.7.3 printer.firmware: Marlin 1.0.0 (Github) systeminfo.generator: systemapi
[date=2022-04-03 time=15:30:00 timezone="Europe/Paris"]

here is the system info:
browser.user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.109 Safari/537.36 OPR/84.0.4316.52
connectivity.connection_check: 1.1.1.1:53
connectivity.connection_ok: true
connectivity.enabled: true
connectivity.online: true
connectivity.resolution_check: octoprint.org
connectivity.resolution_ok: true
env.hardware.cores: 4
env.hardware.freq: 1500
env.hardware.ram: 3971158016
env.os.bits: 32
env.os.id: linux
env.os.platform: linux
env.plugins.pi_support.model: Raspberry Pi 4 Model B Rev 1.2
env.plugins.pi_support.octopi_version: 0.18.0
env.plugins.pi_support.throttle_state: 0x0
env.python.pip: 22.0.4
env.python.version: 3.7.3
env.python.virtualenv: true
octoprint.safe_mode: false
octoprint.version: 1.7.3
printer.firmware: Marlin 1.0.0 (Github)
systeminfo.generator: systemapi

Hello @Antoine_gervais !

The Wanhao printers seem to have some problems. You may look here:

and here:

BTW: The system info is inside the systeminfo bundle...

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