Status blank/not updating, print buttons etc greyed out

[philipmcmahon]

What is the problem?

I can connect to my Ender Pro ok (based on the serial.log) but the 'state' never changes and all relevant buttons (such as print or terminal input) are greyed out. There is no temp being shown even though it is being reported.

What did you already try to solve it?

I have read the logs in detail. I do not see any options in the configs related to this problem. I have tried 1.5.3 dev builds as well.

Have you tried running in safe mode?

Yes

Did running in safe mode solve the problem?

It made no difference

Additional information about your setup

OctoPrint version, OctoPi version, printer, firmware, browser, operating system, ... as much data as possible

OctoPrint version: 1.5.3

OctoPi version: 0.18.0

printer: Ender 3d Pro

firmware: Marlin Creality 3D 1.0.1

browser: chrome and safari

MacOSserial (55).log (36.6 KB) octoprint (29).log (2.6 MB)

chrome-console.log (20.0 KB)

[foosel]

Take a look at

The web interface seems stuck/not responsive/broken

If OctoPrint's web interface appears to be non functional - it loads but the buttons don't appear to do anything, no terminal output or temperature updates are shown and things in general feel non-responsive - there can be several causes for this. One thing is a simple JavaScript error, possibly caused by one of your installed plugins. Another possible reason are stuck requests, preventing any additional requests from going through to the server. Starting with 1.3.10 there's also the possibilit…

and see if that helps.

Judging by the amount of "Server (re)connect processed" in your chrome console it looks like it can't keep a stable connection to the server, so that sounds like it might be more of a network problem. The continuous spam of

2021-01-22 05:13:40,089 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:40,089 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:40,129 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:40,229 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:40,254 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:40,255 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:40,284 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:40,370 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:40,395 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:40,396 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:40,420 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:40,516 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:40,546 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:40,547 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:40,582 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:40,687 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:40,719 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:40,720 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:40,752 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:40,843 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:40,885 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:40,885 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:40,919 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:41,015 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:41,047 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:41,047 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:41,077 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:41,166 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:41,200 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:41,201 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:41,240 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:41,332 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:41,363 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:41,364 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:41,398 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:41,493 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:41,520 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:41,520 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:41,561 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:41,648 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:41,673 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:41,674 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:41,697 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:41,792 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:41,814 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:41,814 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:41,902 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:41,983 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:42,006 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:42,006 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:42,032 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:42,114 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:42,138 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:42,139 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:42,165 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:42,267 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:42,302 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:42,302 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:42,339 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:42,436 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:42,468 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:42,468 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:42,499 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:42,598 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:42,630 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:42,631 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:42,661 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:42,750 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:42,774 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:42,775 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:42,802 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:42,900 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:42,927 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:42,927 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:42,967 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:43,145 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:43,179 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:43,180 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:43,211 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:43,377 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:43,419 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:43,419 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:43,478 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:43,597 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:43,627 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:43,628 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:43,663 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:43,766 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:43,800 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:43,801 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:43,835 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:43,929 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:43,958 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:43,958 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:43,993 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:44,080 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:44,115 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:44,115 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:44,147 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:44,248 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:44,278 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:44,278 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:44,316 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:44,435 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:44,469 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:44,469 - octoprint.access.users - INFO - Logged in user: philipmcmahon
2021-01-22 05:13:44,500 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.86.40
2021-01-22 05:13:44,597 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.86.40
2021-01-22 05:13:44,643 - octoprint.server.util.flask - INFO - Passively logging in user philipmcmahon from ::ffff:192.168.86.40
2021-01-22 05:13:44,644 - octoprint.access.users - INFO - Logged in user: philipmcmahon

in octoprint.log tells the same story.

[philipmcmahon]

thanks, i tried another mac and it works fine. Something related to this computer.