Target bed and tool OFF no matter what

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1

Slicer

Cura, 5.8.0, Windows 11

WRITE HERE

What is the problem?

I have tried to print a few designs from cura and they all reset the target bed and tool temperature to OFF. if I try the presets for PLA, ABS or PETG, they also get reset back to OFF, I have to increase it manually one by one for it to stick.
I have cura setup for bed at 60 and tool at 200

thanks!!!

What did you already try to solve it?

I tried to setup the target temperature in cura, also in octoprint before sending the file (it gets reset to off).

Systeminfo Bundle

[octoprint-systeminfo-20240827095433.zip|attachment](upload://f5tNXbfQEY97YAcf9vtC0vyJIhN.zip) (601.8 KB)

WRITE HERE

Example GCODE file

[gcode too big](https://drive.google.com/file/d/10yOW9640roupxl6xpvuFKjMswibRbJ_X/view?usp=sharing) [another one with the same issue](https://drive.google.com/file/d/1cURTIwIp61WpoXwL6E9hLHhxTPj_qbye/view?usp=sharing)

UPLOAD HERE

Additional information about your setup

OctoPrint version 1.10.2, OctoPi version - installed on raspberry pi without octopi, printer Sovol SV06 plus, firmware 1.15 marlin 2.0.92, browser brave or chrome, operating system windows 11,

WRITE HERE

2

Hello @sgarzon !

Have you tried SAFE MODE?

And where is the systeminfo bundle?

3

Systeminfo bundle is attached, is it not?
there are no plugins other than the included from install other than the webcam plugin.
I will try safe mode when the print i'm doing now finishes (12 hrs).

thanks,

Sam

4

The link does not work right away.

5

octoprint-systeminfo-20240827095433.zip (601.8 KB)
it's 600k, trying again here.
let me know if you can't see it.

1 Like
6 
2024-08-26 19:03:51,046 - octoprint.util.comm - WARNING - Received an error from the printer's firmware: Printer halted. kill() called!
| Last lines in terminal:
| Recv: ok
| Send: N15 M140 S60*103
| Recv: ok
| Send: N16 M82*46
| Recv: ok
| Send: N17 G28*37
| Recv:  T:200.54 /200.00 B:72.37 /60.00 @:43 B@:0
| Recv: echo:busy: processing
| Recv:  T:200.43 /200.00 B:72.39 /60.00 @:46 B@:0
| Recv: echo:busy: processing
| Recv:  T:200.57 /200.00 B:72.36 /60.00 @:43 B@:0
| Recv: echo:busy: processing
| Recv:  T:200.27 /200.00 B:72.30 /60.00 @:49 B@:0
| Recv: echo:busy: processing
| Recv:  T:200.50 /200.00 B:72.13 /60.00 @:44 B@:0
| Recv: echo:busy: processing
| Recv:  T:200.56 /200.00 B:72.07 /60.00 @:42 B@:0
| Recv: echo:busy: processing
| Recv: echo:Homing Failed
| Recv: Error:Printer halted. kill() called!

The bed gets way too hot and thermal runaway protection kicks in.

Do you have a bed that is directly connected to the printer board or one that is heated by mains and switched with a SSR?

7

that was before the printing. I rebooted everything and recalibrated the bed, the z-axis and everything after and it didn't give me that error again.
the bed is directly attached to the board.
After that I did the print and it finished at 4am

thanks!

8

OK, I am able to print in safe mode, the thing is, I don't have any plugins other than the bundled ones.
at this point I'm ok with doing a factory reset on octoprint if that's going to fix it.
is there a documented way to do this?

thanks,

Sam

9

You might also want to resolve the power supply issue.

2024-08-26 15:13:15,712 - octoprint.plugins.pi_support - WARNING - This Raspberry Pi is reporting problems that might lead to bad performance or errors caused by overheating or insufficient power.
!!! UNDERVOLTAGE REPORTED !!! Make sure that the power supply and power cable are capable of supplying enough voltage and current to your Pi.
10

that's an old error. it works