Trouble getting Octoprint Server to Boot after moving to new state

tracyofleming · February 21, 2025, 5:50pm

What is the problem?

Trying to get OcpPi setup in new home different state. I had Octopi and Obico working on two printers in NY state. Was on a Spectrum Network with mesh networking extension running printers via ethernet.

Since we moved to NC, I can't get the OctoPrint Server to spin up.

What did you already try to solve it?

I have tried rebuilding the Pies using Raspberry Pi imager multiple times. I have tried it on the Raspberry Pi 3B and my newer Raspberry Pi 4B multiple times.

I have tried both WiFi and ethernet connections with the same results. I am no longer using the Mesh Network as the signal strength of our new Spectrum Router in NC is excellent. I can see the Raspberry Pi 4B in my connected devices on the router, both WiFi and Ethernet and can get the IP #s for them. I am able to connect to the Pi using the .local connection method and via the IP number from my browser but it always throws the same error screen.

It says " The OctoPrint server is currently not running"

I can connect via Putty to the system and log in using the Login and Password that I configured in the RaspBerry Pi Imager but unfortunately that's as far as I can get. I don't know the SSH command structure well enough to get the suggested commands to work.

I know there's not a lot to go on here but I'm stumped and have spent hours trying to find what's missing. Thanks so much for any help/suggestions!

Have you tried running in safe mode?

I can't get that far from the command line in Putty.

Did running in safe mode solve the problem?

I can't get that far from the command line in Putty.

Systeminfo Bundle

You can download this in OctoPrint's System Information dialog ... no bundle, no support!)

I appreciate the no bundle, no support! comment but I don't know how to get far enough into the system to get one sinc the Octoprint interface never loads.

Additional information about your setup

OctoPrint version, OctoPi version, printer, firmware, browser, operating system, ... as much data as possible

Octopi version: 1.0.0
Octoprint version: 1.10.3 (build 20241105092907)
Connected to a: Prusa MK3S+
Browser: Chrome
OS: Windows 11

Ewald_Ikemann · February 21, 2025, 5:56pm

Tried to click the blue words for more information?

b-morgan · February 21, 2025, 10:01pm

I'm going to guess that the username you used in the RPi Imager was not "pi". You are obfuscating unnecessarily because none of what you are hiding will be of any use to anyone outside your local network.

The OctoPi image has files already installed in /home/pi and by changing the username, those files are not available to the current logged in user. While it is possible to run OctoPrint under a different username, it is easier to go back to the RPi imager and leave the username as "pi".

You have successfully connected using SSH and we can teach you to speak enough Linux command line but I would prefer to do that after you solve the username problem (which has a high probability of fixing the issue).

Again, there are no security risks as long as your internet router is decent and you haven't opened any holes through it.