Updating to 1.7.2 from 1.6.1 Failed

[bertmag]

What is the problem?

When trying to update from 1.6.1 to 1.7.2, I keep getting "Update failed!

The update did not finish successfully. Please consult octoprint.log and plugin_softwareupdate_console.log for details."

What did you already try to solve it?

Restarted the server in safe mode, disabled all 3rd party plugins.

Have you tried running in safe mode?

Yes.

Did running in safe mode solve the problem?

No.

Systeminfo Bundle

You can download this in OctoPrint's System Information dialog ... no bundle, no support!)
octoprint-systeminfo-20211227134301.zip (141.4 KB)plugin_softwareupdate_console.log (733.4 KB)
octoprint.log (915.6 KB)

WRITE HERE

Additional information about your setup

OctoPrint version: 1.6.1
OctoPi version: 0.17.0
Printer: Creality CR-6SE
Firmware: CR6 Community Firmware 6.1 (Marlin 2.x.x) Found here
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:95.0) Gecko/20100101 Firefox/95.0
Operating system: OctoPrint pre-compiled image for Raspberry Pi 4
Camera: Logitech C910
Connection: Micro-USB
as much data as possible

[Charlie_Powell]

Top line of this list:

My OctoPrint update fails or can't be started at all

On every new OctoPrint release we see some people run into the same issues with outdated or broken environments all over again, which are covered in the FAQ including fixes. If you encounter a problem during update, please check this collection of the most common issues encountered over the past couple of release cycles first, and test if the included fixes solve your problem: My OctoPrint update fails with "ImportError: cannot import name NullHandler" Trying to update OctoPrint on OctoPi 0.16…

[bertmag]

Thank you! Read the first article mentioned and saw that print time genius could be a culprit, removed it and updated successfully after restarting.