Can't update to 1.6.1 from 1.4.0 Have tried to send serial log, and other one requested but shows sent, but get email later in day the email was not deliverable. Is there a chance that I can upgrade to 1.6.0 first, then 1.6.1? Can't find out where to get 1.6.0 to try. Can't send you the bundle info because you have to have at least 1.6.0
What did you already try to solve it?
Repeatedly try to upgrade from with in Octoprint
Have you tried running in safe mode?
Don't know how
Did running in safe mode solve the problem?
You can download this in OctoPrint's System Information dialog ... no bundle, no support!)
Can't get system info bundle unless you have version 1.6.0
Additional information about your setup
OctoPrint version, OctoPi version, printer, firmware, browser, operating system, ... as much data as possible
Octoprint V1.4.0, Octopi 3B+ (not sure what version) haven't updated since installed about year and a half ago-never been updated by me. Printer is Prusa MK3s, printer firmware 3.8, browser Google Chrome, Window 10 OS
Under logging levels, I changed to info. I don't reset PI by pulling the plug. It's on until I am done printing for the day, then I turn off the printer first, then power down the PI. The PI has connection to the internet because that is how I transfer files to Octoprint, then to printer.
I cannot update from 1.4 to 1.6.1 either. Here's what seems to be the pertinent section of the error:
Installing build dependencies: startedInstalling build dependencies: finished with status 'error'ERROR: Command errored out with exit status 1:command: /home/pi/oprint/bin/python2 /home/pi/oprint/local/lib/python2.7/site-packages/pip install --ignore-installed --no-user --prefix /tmp/pip-build-env-YJAEds/overlay --no-warn-script-location --no-binary :none: --only-binary :none: -i Simple index --extra-index-url piwheels - Simple index -- setuptools wheel Cythoncwd: NoneComplete output (24 lines):Traceback (most recent call last):File "/usr/lib/python2.7/runpy.py", line 174, in _run_module_as_main"main", fname, loader, pkg_name)File "/usr/lib/python2.7/runpy.py", line 72, in _run_codeexec code in run_globalsFile "/home/pi/oprint/lib/python2.7/site-packages/pip/main.py", line 16, in from pip._internal.main import main as _main # isort:skip # noqaFile "/home/pi/oprint/lib/python2.7/site-packages/pip/_internal/main.py", line 13, in from pip._internal.cli.autocompletion import autocompleteFile "/home/pi/oprint/lib/python2.7/site-packages/pip/_internal/cli/autocompletion.py", line 11, in from pip._internal.cli.main_parser import create_main_parserFile "/home/pi/oprint/lib/python2.7/site-packages/pip/_internal/cli/main_parser.py", line 7, in from pip._internal.cli import cmdoptionsFile "/home/pi/oprint/lib/python2.7/site-packages/pip/_internal/cli/cmdoptions.py", line 25, in from pip._internal.locations import USER_CACHE_DIR, get_src_prefixFile "/home/pi/oprint/lib/python2.7/site-packages/pip/_internal/locations.py", line 18, in from pip._internal.utils import appdirsFile "/home/pi/oprint/lib/python2.7/site-packages/pip/_internal/utils/appdirs.py", line 16, in from pip._internal.utils.compat import WINDOWS, expanduserFile "/home/pi/oprint/lib/python2.7/site-packages/pip/_internal/utils/compat.py", line 17, in from pip._vendor.urllib3.util import IS_PYOPENSSLFile "/home/pi/oprint/lib/python2.7/site-packages/pip/_vendor/urllib3/init.py", line 21, in from logging import NullHandlerImportError: cannot import name NullHandler----------------------------------------ERROR: Command errored out with exit status 1: /home/pi/oprint/bin/python2 /home/pi/oprint/local/lib/python2.7/site-packages/pip install --ignore-installed --no-user --prefix /tmp/pip-build-env-YJAEds/overlay --no-warn-script-location --no-binary :none: --only-binary :none: -i Simple index --extra-index-url piwheels - Simple index -- setuptools wheel Cython Check the logs for full command output