What is the problem?
Octoprint is not showing files list or space available. No uploaded files are displayed
What did you already try to solve it?
I downgraded to 1.3.12 to see if I still had the problem, and then reinstalled 1.4.0, also tried booting in safe mode. I also gave my user every permission to see if that would help.
Logs (octoprint.log, serial.log or output on terminal tab at a minimum, browser error console if UI issue ... no logs, no support!)
2020-03-25 20:10:29,318 - octoprint.startup - INFO - ******************************************************************************
2020-03-25 20:10:29,320 - octoprint.startup - INFO - Starting OctoPrint 1.4.0
2020-03-25 20:10:29,321 - octoprint.startup - INFO - ******************************************************************************
2020-03-25 20:10:29,857 - octoprint.util.connectivity_checker - INFO - Connectivity changed from offline to online
2020-03-25 20:10:29,863 - octoprint.startup - INFO - Blacklist processing done, adding 1 blacklisted plugin versions: roomtemp (any)
2020-03-25 20:10:29,905 - octoprint.plugin.core - INFO - Loading plugins from /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins, /home/pi/.octoprint/plugins and installed plugin packages...
2020-03-25 20:10:31,031 - octoprint.plugin.core - INFO - Found 16 plugin(s) providing 16 mixin implementations, 29 hook handlers
2020-03-25 20:10:31,146 - octoprint.server.heartbeat - INFO - Starting server heartbeat, 900.0s interval
2020-03-25 20:10:31,169 - octoprint.server - INFO - Intermediary server started
2020-03-25 20:10:31,170 - octoprint.plugin.core - INFO - Loading plugins from /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins, /home/pi/.octoprint/plugins and installed plugin packages...
2020-03-25 20:10:31,285 - octoprint.plugin.core - INFO - Found 16 plugin(s) providing 16 mixin implementations, 29 hook handlers
2020-03-25 20:10:31,315 - octoprint.filemanager.storage - INFO - Initializing the file metadata for /home/pi/.octoprint/uploads...
2020-03-25 20:10:31,808 - octoprint.filemanager.storage - INFO - ... file metadata for /home/pi/.octoprint/uploads initialized successfully.
2020-03-25 20:10:31,816 - octoprint.server - INFO - Added new permission from plugin action_command_prompt: PLUGIN_ACTION_COMMAND_PROMPT_INTERACT (needs: u"Need(method='role', value=u'plugin_action_command_prompt_interact')")
2020-03-25 20:10:31,818 - octoprint.server - INFO - Added new permission from plugin announcements: PLUGIN_ANNOUNCEMENTS_READ (needs: u"Need(method='role', value=u'plugin_announcements_read')")
2020-03-25 20:10:31,822 - octoprint.server - INFO - Added new permission from plugin announcements: PLUGIN_ANNOUNCEMENTS_MANAGE (needs: u"Need(method='role', value=u'plugin_announcements_manage'), Need(method='role', value=u'plugin_announcements_read')")
2020-03-25 20:10:31,825 - octoprint.server - INFO - Added new permission from plugin appkeys: PLUGIN_APPKEYS_ADMIN (needs: u"Need(method='role', value=u'plugin_appkeys_admin')")
2020-03-25 20:10:31,828 - octoprint.server - INFO - Added new permission from plugin backup: PLUGIN_BACKUP_ACCESS (needs: u"Need(method='role', value=u'plugin_backup_access')")
2020-03-25 20:10:31,832 - octoprint.server - INFO - Added new permission from plugin logging: PLUGIN_LOGGING_MANAGE (needs: u"Need(method='role', value=u'plugin_logging_manage')")
2020-03-25 20:10:31,834 - octoprint.server - INFO - Added new permission from plugin pi_support: PLUGIN_PI_SUPPORT_STATUS (needs: u"Need(method='role', value=u'plugin_pi_support_check')")
2020-03-25 20:10:31,836 - octoprint.server - INFO - Added new permission from plugin pluginmanager: PLUGIN_PLUGINMANAGER_MANAGE (needs: u"Need(method='role', value=u'plugin_pluginmanager_manage')")
2020-03-25 20:10:31,837 - octoprint.server - INFO - Added new permission from plugin pluginmanager: PLUGIN_PLUGINMANAGER_INSTALL (needs: u"Need(method='role', value=u'plugin_pluginmanager_install'), Need(method='role', value=u'plugin_pluginmanager_manage')")
2020-03-25 20:10:31,839 - octoprint.server - INFO - Added new permission from plugin printer_safety_check: PLUGIN_PRINTER_SAFETY_CHECK_DISPLAY (needs: u"Need(method='role', value=u'plugin_printer_safety_check_display')")
2020-03-25 20:10:31,840 - octoprint.server - INFO - Added new permission from plugin softwareupdate: PLUGIN_SOFTWAREUPDATE_CHECK (needs: u"Need(method='role', value=u'plugin_softwareupdate_check')")
2020-03-25 20:10:31,841 - octoprint.server - INFO - Added new permission from plugin softwareupdate: PLUGIN_SOFTWAREUPDATE_UPDATE (needs: u"Need(method='role', value=u'plugin_softwareupdate_update')")
2020-03-25 20:10:31,935 - octoprint.plugins.softwareupdate - INFO - Loaded version cache from disk
2020-03-25 20:10:32,930 - octoprint.util.pip - INFO - Using "/home/pi/oprint/bin/python2 -m pip" as command to invoke pip
2020-03-25 20:10:33,913 - octoprint.util.pip - INFO - Version of pip is 19.3.1
2020-03-25 20:10:33,915 - octoprint.util.pip - INFO - pip installs to /home/pi/oprint/lib/python2.7/site-packages (writable -> yes), --user flag needed -> no, virtual env -> yes
2020-03-25 20:10:33,915 - octoprint.util.pip - INFO - ==> pip ok -> yes
2020-03-25 20:10:33,921 - octoprint.plugin.core - INFO - Initialized 16 plugin implementation(s)
2020-03-25 20:10:33,933 - octoprint.plugin.core - INFO - 16 plugin(s) registered with the system:
| Action Command Prompt Support (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/action_command_prompt
| Announcement Plugin (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/announcements
| Anonymous Usage Tracking (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/tracking
| Application Keys Plugin (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/appkeys
| Backup & Restore (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/backup
| Core Wizard (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/corewizard
| Discovery (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/discovery
| Error Tracking (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/errortracking
| Logging (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/logging
| Login UI (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/loginui
| Pi Support Plugin (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/pi_support
| Plugin Manager (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/pluginmanager
| Printer Safety Check (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/printer_safety_check
| Software Update (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/softwareupdate
| TouchUI (0.3.14) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_touchui
| Virtual Printer (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/virtual_printer
Prefix legend: ! = disabled, # = blacklisted, * = incompatible
2020-03-25 20:10:33,937 - octoprint.environment - ERROR - Error while detecting hardware environment
Traceback (most recent call last):
File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint/environment.py", line 104, in _detect_hardware
cores = psutil.cpu_count()
AttributeError: 'module' object has no attribute 'cpu_count'
2020-03-25 20:10:33,948 - octoprint.environment - INFO - Detected environment is Python 2.7.16 under Linux (linux2). Details:
| hardware:
| cores: unknown
| freq: unknown
| ram: unknown
| os:
| id: linux
| platform: linux2
| plugins:
| pi_support:
| model: Raspberry Pi 3 Model B Plus Rev 1.3
| octopi_version: 0.17.0
| python:
| pip: 19.3.1
| version: 2.7.16
| virtualenv: /home/pi/oprint
2020-03-25 20:10:33,960 - octoprint.server - INFO - Reset webasset folder /home/pi/.octoprint/generated/webassets...
2020-03-25 20:10:33,979 - octoprint.server - INFO - Reset webasset folder /home/pi/.octoprint/generated/.webassets-cache...
2020-03-25 20:10:34,797 - octoprint.server - INFO - Shutting down intermediary server...
2020-03-25 20:10:34,848 - octoprint.server - INFO - Intermediary server shut down
2020-03-25 20:10:34,852 - octoprint.events - INFO - Processing startup event, this is our first event
2020-03-25 20:10:34,853 - octoprint.events - INFO - Adding 1 events to queue that were held back before startup event
2020-03-25 20:10:34,856 - octoprint.filemanager - INFO - Adding backlog items from all storage types to analysis queue...
2020-03-25 20:10:34,857 - octoprint.server - INFO - Autoconnect on startup is configured, trying to connect to the printer...
2020-03-25 20:10:34,863 - octoprint.filemanager - INFO - Added 0 items from storage type "local" to analysis queue
2020-03-25 20:10:34,899 - octoprint.plugins.pluginmanager - INFO - Loaded plugin repository data from disk, was still valid
2020-03-25 20:10:36,051 - octoprint.plugins.pluginmanager - INFO - Loaded notice data from disk, was still valid
2020-03-25 20:10:36,228 - octoprint.server - INFO - Trying to connect to configured serial port None
2020-03-25 20:10:36,282 - octoprint.util.comm - INFO - Changing monitoring state from "Offline" to "Detecting serial port"
2020-03-25 20:10:36,289 - octoprint.server.util.watchdog - INFO - Running initial scan on watched folder...
2020-03-25 20:10:36,290 - octoprint.server.util.watchdog - INFO - ... initial scan done.
2020-03-25 20:10:36,313 - octoprint.plugins.discovery - INFO - Registered 'OctoPrint instance on octopi' for _http._tcp
2020-03-25 20:10:36,323 - octoprint.util.comm - INFO - Changing monitoring state from "Detecting serial port" to "Opening serial port"
2020-03-25 20:10:36,328 - octoprint.util.comm - INFO - Changing monitoring state from "Opening serial port" to "Detecting baudrate"
2020-03-25 20:10:36,329 - octoprint.plugins.discovery - INFO - Registered 'OctoPrint instance on octopi' for _octoprint._tcp
2020-03-25 20:10:36,339 - octoprint.plugins.discovery - INFO - Registered OctoPrint instance on octopi for SSDP
2020-03-25 20:10:36,365 - octoprint.server - INFO - Listening on http://127.0.0.1:5000
2020-03-25 20:10:36,475 - octoprint.plugins.pluginmanager - INFO - Loaded plugin repository data from disk, was still valid
2020-03-25 20:10:36,612 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.0.237
2020-03-25 20:10:36,815 - octoprint.server.util.sockjs - INFO - New connection from client: ::1
2020-03-25 20:10:37,168 - octoprint.server.util.flask - INFO - Passively logging in user <REDACTED> from <REDACTED>
2020-03-25 20:10:37,181 - octoprint.access.users - INFO - Logged in user: <REDACTED>
2020-03-25 20:10:37,248 - octoprint.server.util.flask - INFO - Passively logging in user <REDACTED> from ::1
2020-03-25 20:10:37,261 - octoprint.access.users - INFO - Logged in user: <REDACTED>
2020-03-25 20:10:37,389 - octoprint.util.comm - INFO - M110 detected, setting current line number to 0
2020-03-25 20:10:37,837 - octoprint.util.comm - INFO - Changing monitoring state from "Detecting baudrate" to "Operational"
2020-03-25 20:10:37,842 - octoprint.util.pip - INFO - Using "/home/pi/oprint/bin/python2 -m pip" as command to invoke pip
2020-03-25 20:10:37,851 - octoprint.util.pip - INFO - pip installs to /home/pi/oprint/lib/python2.7/site-packages (writable -> yes), --user flag needed -> no, virtual env -> yes
2020-03-25 20:10:37,853 - octoprint.util.pip - INFO - ==> pip ok -> yes
2020-03-25 20:10:37,864 - octoprint.util.comm - INFO - M110 detected, setting current line number to 0
2020-03-25 20:10:38,384 - octoprint.plugins.pluginmanager - INFO - Loaded notice data from disk, was still valid
2020-03-25 20:10:38,574 - tornado.access - ERROR - 500 GET /api/files?recursive=true (::ffff:192.168.0.237) 22.60ms
2020-03-25 20:10:38,808 - tornado.access - ERROR - 500 GET /api/files?recursive=true (::1) 17.01ms
2020-03-25 20:10:40,602 - tornado.access - WARNING - 404 GET /static/webassets/packed_libs.css?ec88168c (<REDACTED>) 18.73ms
2020-03-25 20:10:40,610 - tornado.access - WARNING - 404 GET /static/webassets/packed_core.css?b577b523 (<REDACTED>) 3.26ms
2020-03-25 20:10:40,965 - tornado.access - WARNING - 404 GET /static/webassets/packed_libs.js?3339d949 (:<REDACTED>) 166.64ms
2020-03-25 20:10:41,056 - tornado.access - WARNING - 404 GET /static/webassets/packed_client.js?313d9a0c (<REDACTED>) 39.13ms
2020-03-25 20:10:41,064 - tornado.access - WARNING - 404 GET /static/webassets/packed_core.js?3514a079 (<REDACTED>) 4.19ms
2020-03-25 20:10:41,075 - tornado.access - WARNING - 404 GET /static/webassets/packed_plugins.js?554034b2 (<REDACTED>) 6.54ms
2020-03-25 20:10:41,135 - tornado.access - WARNING - 404 GET /static/webassets/packed_core.js?3514a079 (<REDACTED>) 6.26ms
2020-03-25 20:10:42,874 - tornado.access - ERROR - 500 GET /api/files?recursive=true (::1) 285.49ms
2020-03-25 20:10:58,485 - tornado.access - ERROR - 500 GET /api/files?recursive=true <REDACTED>) 23.64ms
2020-03-25 20:14:59,971 - tornado.access - ERROR - 500 GET /api/files?recursive=true&force=true (<REDACTED>) 56.28ms
2020-03-25 20:19:57,419 - tornado.access - ERROR - 500 GET /api/files?recursive=true (::1) 33.17ms
2020-03-25 20:23:36,522 - tornado.access - ERROR - 500 GET /api/files?recursive=true (<REDACTED>) 21.58ms
2020-03-25 20:28:01,153 - tornado.access - ERROR - 500 GET /api/files?recursive=true (<REDACTED>) 22.16ms
2020-03-25 20:33:11,458 - tornado.access - ERROR - 500 GET /api/files?recursive=true (<REDACTED>) 23.35ms
2020-03-25 20:37:47,176 - tornado.access - ERROR - 500 GET /api/files?recursive=true (<REDACTED>) 23.90ms
2020-03-25 20:38:42,446 - tornado.access - ERROR - 500 GET /api/files?recursive=true (<REDACTED>) 22.41ms
2020-03-25 20:54:41,702 - tornado.access - ERROR - 500 GET /api/files?recursive=true&force=true (<REDACTED>) 27.92ms
2020-03-25 20:54:42,789 - tornado.access - ERROR - 500 GET /api/files?recursive=true&force=true (<REDACTED>) 29.63ms
This error is printed every time I try to refresh the files list:
tornado.access - ERROR - 500 GET /api/files?recursive=true
Additional information about your setup (OctoPrint version, OctoPi version, printer, firmware, browser, operating system, ... as much data as possible)
Octoprint: 1.4.0
OctoPi: 0.17.0
Raspberry Pi 3B+
OS: Raspbian GNU/Linux 10 (buster)
Printer: Ender 3 Pro
Firmware: Marlin 1.1.9.1
