Can't connect ender 6 to Octoprint on windows 10

[DanPro]

Octoprint running on windows 10 won't connect to Ender 6

I tried changing com port and baud rates. I tried different usb ports I checkedwindows settings and I see the printer listed as Ramps on com # the number changes depending on where I plug it in.
I also have a linux Ubuntu server set up that connects fine so the cable works fine. I'd use that system but it can't recognize my camera. That's why I set up the windows system.

Have you tried running in safe mode?

no

Did running in safe mode solve the problem?

didn't try

Systeminfo Bundle

You can download this in OctoPrint's System Information dialog ... no bundle, no support!)

browser.user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:97.0) Gecko/20100101 Firefox/97.0
connectivity.connection_check: 1.1.1.1:53
connectivity.connection_ok: True
connectivity.enabled: False
connectivity.online: True
connectivity.resolution_check: octoprint.org
connectivity.resolution_ok: True
env.hardware.cores: 6
env.hardware.freq: 2808.0
env.hardware.ram: 8450871296
env.os.bits: 64
env.os.id: windows
env.os.platform: win32
env.python.pip: 22.0.3
env.python.version: 3.10.2
env.python.virtualenv: True
octoprint.safe_mode: False
octoprint.version: 1.7.3
systeminfo.generator: zipapi

Additional information about your setup

OctoPrint version, OctoPi version, printer, firmware, browser, operating system, ... as much data as possible

WRITE HERE

[Ewald_Ikemann]

Hello @DanPro !

FYI:

Do you have other programs/apps open that have connection to the printer?

[DanPro]

Did I mess up the bundle? It was a zip that I sent the system portion of. I didn't see a way to upload it all.

Nothing connected or open just internet browser.

[Ewald_Ikemann]

For uploading here use this feature:

For you have a Creality printer you may try with/without SD card in the printer and also this:

Put tape on the 5V pin - Why and how

First of all this whole tutorial isn't a mandatory mod - you just need it if you run into issues (weird things are happening and you've already ruled out the more common suspects) or if the always running fan and illuminated display (even when the printer is turned off) disturbes you. I'm starting with the why part: If you connect a 3D printer via USB to your Raspberry Pi it can lead to all sorts of power related issues. Most of the time those issues occur only if you turn on your pi before …

[DanPro]

octoprint-systeminfo-20220224165815.zip (22.4 KB)

[DanPro]

The card is installed. I had read that without it there can be printing
issues. But I cant even connect.
I just tried without the card but no change.
The cable has no power wire.

[Ewald_Ikemann]

@DanPro

The card is installed. I had read that without it there can be printing
issues.

So have you tried to connect without the card?

@DanPro

I created a cable with no power.

Just without the +5V wire or also without GND?

During your connection attempts, OctoPrint had problems with the Windows USB port (Permission Error):

2022-02-24 14:12:25,597 - octoprint.util.comm - ERROR - Unexpected error while connecting to serial port COM6, baudrate 115200 from hook default: SerialException: 'Cannot configure port, something went wrong. Original message: PermissionError(13, 'A device attached to the system is not functioning.', None, 31)' @ comm.py:_open_serial:3775
Traceback (most recent call last):
  File "C:\Octoprint\venv\lib\site-packages\octoprint\util\comm.py", line 3775, in _open_serial
    serial_obj = factory(
  File "C:\Octoprint\venv\lib\site-packages\octoprint\util\comm.py", line 3744, in default
    serial_obj.open()
  File "C:\Octoprint\venv\lib\site-packages\serial\serialwin32.py", line 80, in open
    self._reconfigure_port()
  File "C:\Octoprint\venv\lib\site-packages\serial\serialwin32.py", line 222, in _reconfigure_port
    raise SerialException(
serial.serialutil.SerialException: Cannot configure port, something went wrong. Original message: PermissionError(13, 'A device attached to the system is not functioning.', None, 31)

[DanPro]

Just without the +5 the GND is intact. It works fine with my Ubuntu server.

[Ewald_Ikemann]

Maybe this thread can help:

OctoPrint on Windows 10 --> CR10s PRO

I'm new to OctoPrint and I just set it up in Windows 10 and it seems to work but CAN'T connect to my printer. I get this message in the terminal tab: Changing monitoring state from "Offline" to "Detecting serial port"Serial port list: [u'COM1', u'COM3']Trying COM1Changing monitoring state from "Detecting serial port" to "Error: Connection error, see Terminal tab"Unexpected error while connecting to serial port: AUTO IspError: ''Timeout'' @ comm.py:_openSerial:2611 (hook default)Changing monito…

[DanPro]

I tried that using each BAUD rate listed.

[Charlie_Powell]

With Windows, sometimes you need to install drivers before the device can work.

If you open the 'Device Manager', try and find your printer. It might identify slightly cryptically, but worth having a look. Device manager can show if drivers are required.

If nothing is listed there, then the cable may not be a data cable. When you plug it in, usually windows makes a sound and a notification.

[DanPro]

I just realized the printer was plugged into the Ubuntu server when I took the systeminfo bundle.
Here is the proper one with printer connected to the windows system.
octoprint-systeminfo-20220224174425.zip (23.4 KB)

[DanPro]

When I plug it in the computer makes a noise.
It shows up as Ramps(Com3) and if I move the wire to another usb port the Com # changes

[DanPro]

I rebooted the computer with the printer turned on and then it was recognized.
I had thought the audible signal when I plugged it in was indication that the computer knew what was plugged in.
Thanks for your help Ewald_Ikeman and Charlie_Powell. It felt good to have someone actually respond, even if it didn't fix the issue.

[DanPro]

Problem solved by rebooting the computer with the printer plugged in and turned on.
Plugging the printer into the computer and the turning it on did add the device to the com port.
Until reboot the printer could not be recognized by octoprint.